ADP // 2021 Universal Registration Document
PRESENTAT I ON OF THE GROUP 1 MAIN PLATFORMS
1 .2.11 AMMAN
General description Leveraging the strategic geographic location and thriving touristic potential of the Hashemite Kingdom of Jordan – complemented by a growing network of direct flights to numerous destinations worldwide – Queen Alia International Airport (QAIA) has steadily emerged as a premier regional centre for leisure and business travel. Established in 1983 to serve as Jordan’s main and largest airport, QAIA – which is ISO-certified – provides air cargo and other aviation support services, while systematically investing in upgrading technologies and work practices to enhance its customer service levels and operational performance. As a testament to its steadfast commitment to excellence, the multi-award-winning QAIA was granted the title of “Best Airport by Size and Region: Middle East” for airports serving five to 15 million passengers – for the third consecutive year and the fourth time in its history – as per the Airports Council International (ACI) 2020 Airport Service Quality (ASQ) survey. Meanwhile, QAIA has been dedicated to conserving the environment, becoming the first carbon-neutral airport in the region and achieving the highest level of the Airport Carbon Accreditation Programme – Level 3+ “Neutrality” – which has been renewed until 2022. During 2020, QAIA also received Airport Health Accreditation, awarded by Airports Council International (ACI), which certifies the effectiveness of the healthmeasures put in place in the context of the Covid-19 pandemic. This accreditation was renewed in 2021. QAIA also renewed level 2 of the Airport Customer Experience Accreditation awarded by the ACI, initially obtained in 2020, which recognises its commitment to improving the services offered and customer satisfaction.
While QAIA employs over 22,100 employees in direct and indirect jobs, Airport International Group (AIG), the concession holder for QAIA, employs more than 401 professionals – the vast majority of whom are Jordanian nationals - committed to ensuring excellent service quality, optimal passenger satisfaction and a unique travel experience on par with top global industry standards. The shareholding of AIG, a Groupe ADP subsidiary and Jordanian consortium of local and international investors with proven experience in airport rehabilitation, enhancement, operation and management – comprises:
Mena Airport Holding Ltd. 12.25%
Edgo Group 4.75%
Aéroports de Paris International 51%
32% Meridam Eastern Europe Investments 2 SAS
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AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 202 1
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