2021 Universal Registration Document

1 BUSINESS OVERVIEWAND STRATEGIES Strategy and objectives

INSURANCE – 6% OF 2021 REVENUE 4.2.7. The insurance sector is fiercely competitive due to the increasing standardisation of offers, structurally low long-term interest rates and the escalating regulatory burden. At the same time, clients, and particularly millennials, are exhibiting new behaviours, with a shift in expectation toward the hyper-personalisation of products and services. In this increasingly competitive global context, leading insurers continue to look to consolidation and transformation as the way forward. To set themselves apart, they are developing extended services and are taking into account the new risks associated with use (as opposed to ownership) of property, the rise of service business models, the sharing economy and cybersecurity. Sopra Steria offers its clients a comprehensive solution for the implementation of new business models, support for strategic plans and digital transformation to put in place a platform-based approach, seen as essential to open the business and its information system to new partnerships and services across an extended value chain. RETAIL – 3% OF 2021 REVENUE 4.2.8. Retailers face a challenging business environment as well as profound and continual changes in the shopping habits of customers, who increasingly use digital technology. To remain competitive, transformation is essential. The aim is to secure and better manage retail business practices while offering a real ability to innovate to meet consumer demand for immediate and flexible services. Sopra Steria assists retailers with their digital transformation and has developed knowledge and experience in multi-channel commerce, optimisation of logistics chains and understanding client needs. In this way, the business processes and information systems of these companies become a lever for performance. Research and Development 4.3. in Solutions The Group has continued its R&D efforts, investing €137 million in 2021 (versus €139 million (1) in 2020) in developing and expanding its business solutions. These are gross amounts and do not take into account funding related to the French R&D tax credit (CIR).

Faced with these major challenges, the transport industry will have to implement strategies, investments and services to encourage travellers to choose the most environmentally friendly solutions by facilitating access to services, using “door-to-door” methods, offering seamless intermodality, integrating micro-mobility, and developing new payment and customer experience models. Transporters, infrastructure managers and logisticians will progressively update their operating and supervision models to integrate the new functionalities made possible by data and predictive models. Advances in autonomous driving are a key issue in urban areas. Sopra Steria Group is determined to partner with the leading players in the transport industry to help them achieve their digital transformation objectives in three key areas of their value chain: passenger flow and real-time information, operational supervision, as well as industrial operations and asset management. The Group also aims to be a recognised player in mobility ecosystems: mobility platforms, autonomous shuttles/vehicles, and smart cities. Sopra Steria has developed business know-how in all of these fields based on four main themes: infrastructure management: asset management, preventive p and predictive maintenance (e.g. industrial IoT), factory 4.0 or factory of the future, maintenance of aeroplanes and rolling stock, mobility, paperless records, etc.; traffic management: from timetable design to transport p planning, rolling stock management, and supervision of rail, road and air traffic; passenger experience: mobile ticketing, boarding and access p control, passenger information, and new services in stations and airports; transport services tailored to smart cities: mass transit, p sustainable urban logistics, multimodal urban mobility services (MaaS), collaborative mobility management. Its digital expertise is recognised in the world of transportation, particularly as regards transportation big data expertise, management of connected objects, consulting and factory migration to cloud solutions, and artificial intelligence. Sopra Steria is one of Europe’s top 10 digital services companies in business and information system transformation for major clients in the rail, urban transport, postal services and aviation sectors.

Strategy and objectives 5.

Strong and original positioning 5.1. in Europe Sopra Steria’s ambition is to be a European leader in digital transformation. Its high value-added solutions, delivered by applying an end-to-end approach to transformation, enable its

clients to make the best use of digital technology to innovate, transform their models (business as well as operating models), and optimise their performance. The Group’s aim is to be the benchmark partner for large public authorities, financial and industrial operators and strategic companies in the main countries in which it operates.

After taking into account the impact of changes in scope (1)

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SOPRA STERIA UNIVERSAL REGISTRATION DOCUMENT 2021