2021 Universal Registration Document



Detection & Response: Adopting a defence strategy that p addresses real threats by relying on the CERT (Computer Emergency Response Team) and CTI (Cyber Threat Intelligence) to understand the nature of the threat, and on the SOC (Security Operations Centre) deployed in DevOps to detect and respond to security incidents. In 2021, Sopra Steria launched two major offerings to address the need for reliability and speed among the Executive Committee, the IT department and CISOs in the event of a cyberattack: Crisis Management allows organisations to save time and focus p on their business through a comprehensive, collaborative and proven approach structured around five pillars: governance, detection, CTI, investigation and remediation; Cyber Resilience responds to fully or partially destructive p cyberattacks on the information system to restore essential services within a few hours and to ensure the continuity of operations within a few days by restoring confidence in the information system. DEVELOPMENT OF BUSINESS SOLUTIONS – 4.1.4. 15% OF 2021 REVENUE Sopra Steria offers its business expertise to clients via packaged solutions in three areas: banks and other financial institutions via Sopra Banking Software, human resources personnel via Sopra HR Software, and real estate owners and agents with its property management solutions. The Group offers its clients the most powerful solutions, in line with their objectives and representing the state of the art in terms of technology, know-how and expertise in each of these three areas. Sopra Banking Software: Solutions developer for the financial services industry Drawing on its technologies and the strength of its commitment, Sopra Banking Software, a wholly-owned subsidiary of the Group, supports its clients – financial institutions – all over the world on a daily basis. The customer experience, operational excellence, cost control, compliance and risk reduction are among the key transformation priorities for: banks in Europe and Africa: from direct- and branch-based retail p banks and private banks to microfinance companies, Islamic financial institutions and centralised payment or credit factories; financing and lending institutions around the world: serving p individuals and companies, the automotive and capital goods sectors, as well as equipment and real estate leasing and even market financing. With over 5,000 experts and more than 50 offices worldwide, Sopra Banking Software addresses its clients’ challenges across all geographies and in all business areas, covering issues such as communicating new offerings, the quality of customer relationships, production, accounting integration and regulatory reporting. Solutions Sopra Banking Software offers two kinds of services: Sopra Banking Platform, intended to respond to banks’ day-to-day needs, and Sopra Financing Platform, which specialises in managing financing:

With over 6,000 experts worldwide and more than 15 years’ experience in developing our outsourcing service centres in Europe and India, Sopra Steria – a leader in the hybridisation of information systems and a major player in digital transformation – provides support for all technological, organisational and security-focused information system transformation projects. Our main activities include consulting, integration projects and upgrading information systems, as well as the execution of operations in the field of IT infrastructure and cloud management. Our area of expertise covers three service categories that are essential to support information system transformation for our clients: Infrastructure and Cloud Services, a comprehensive range of p solutions spanning all customisable services relating to the cloud, including CloudAssessment, CloudMigrationFactory, CloudArchitecture, CloudEconomics and CloudOps, as well as all IT services relating to servers, networks, storage and backup, with the aim of optimising the availability and performance of our clients’ applications. This is in addition to our hosting services within our data centres in Europe, which feature ISO 27001 and HDS (French healthcare data hosting) certification. Our catalogue of integrated services lets us provide end-to-end management of our clients’ applications in hybrid environments, as well as changes to these applications and interconnections with applications hosted in public and sovereign cloud environments. User Experience Services, an intelligent services platform to p better serve our clients’ employees and enhance the effectiveness of client services, including digital workplace, technological and business support and AI support services. Consulting Services, a set of value propositions for the p co-management and operation of our clients’ transformation projects, provided across the other service categories listed above. Combining consulting, architecture and delivery, our teams work more specifically on transformation and managed services projects in private, public, sovereign and hybrid cloud environments. At Sopra Steria, we also assist our clients with their strategic cloud-native, cloud-first or “data centre-less” initiatives. We deploy and operate secure and proven solutions in a demanding environment in terms of production, continuity of service and data management, leveraging our expertise ranging from DevSecOps services, live services and API services to smart data services, in order to ensure reliability and a high level of application availability. CYBERSECURITY SERVICES 4.1.3. With over 1000 experts and several state-of-the-art cybersecurity centres in Europe and worldwide (France, United Kingdom, Singapore, Norway, Belgium, Poland, India), Sopra Steria is a global player in protecting critical systems and sensitive information assets for major institutional and private clients. Cybersecurity revolves around three key areas of expertise: Prevention: Drawing up a cybersecurity strategy that is adapted p to the risks of the business and complies with the regulations in force, and spreading a culture of security within the organisation; Protection: Ensuring the continuous monitoring of its assets by p securing multi-cloud and hybrid environments, end-to-end encryption of applications and sensitive data;



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