2021 Universal Registration Document

4 CORPORATE RESPONSIBILITY

Social responsibility: a committed and responsible Group

Health, safety and working conditions 2.8. Sopra Steria’s workplace health and safety policy complies with regulatory requirements in each country where the Group is present. It forms part of a preventive approach to occupational risks. It is aimed at protecting employees’ and subcontractors’

health and safety, improving their working conditions. It contributes not only to workplace well-being but also to work-life balance. This policy of prevention and support is based on a systematic approach underpinned by an action plan and specific achievements:

Actions

2021 achievements

Training and awareness-raising to identify and safeguard against occupational risk Provide employees with a psychological counselling and support unit that is independent and can be accessed anonymously, confidentially and free of charge at any time Analyse protection and welfare arrangements and travel and repatriation insurance cover in each country Form a network of stakeholders working in the field: social workers, nurses, occupational health staff, ergonomics specialists, advisors, managers, staff representatives, etc. Ensuring employees are satisfied with their pace of work

24,615 employees trained as part of the TechCare programme

Rolled out to: 85.1% of scope (Europe and India)

To be updated in 2022

100% of scope

Reworking across all geographies: two to three days’ homeworking per week depending on the context Voluntary part-time working: 6.4%, vs 6.1% in 2020; part-time working is never a requirement Training programme to support managers (hybrid working) and available tools (practical guides, coaching, etc.) 93% (vs 88% in 2019) of employees responding to the survey felt that “Safety conditions are appropriate” 85% (vs 82% in 2019) of employees responding to the survey felt that “I can take leave when I consider it necessary”

Managing teams supportively and valuing day-to-day work

Great Place to Work survey

Health and safety to safeguard against physical and p psychological risks: fire safety, what to do in the event of an accident, screen work, preventing psychosocial risks, etc.; Workplace well-being to guarantee a healthy work p environment and encourage employees to take care of themselves and others and manage their emotions: relaxation, ergonomics and yoga workshops; webinars on cultivating a caring environment and positive energy; learning how to switch off; etc.; Supporting new hybrid working patterns : remote p management, managing employees returning to on-site working, etc. The Group operates in the service sector. Its operations do not involve any high-risk activities, notably in respect of workplace accidents, which occur very rarely and are related purely to the hazards of everyday life.

In 2021, amid the uncertain public health environment, the Group was keen to strengthen its support for employees by rolling out the TechCare programme. This new training and awareness-raising programme aims to prevent accidents, improve health and safety and promote workplace well-being and work-life balance. This multimodal programme (consisting of virtual classes, e-learning, webinars, guides, etc.) is tailored to various target audiences (recruiters, employees, managers, psychosocial contacts, assistants, etc.). Managers receive additional support. The programme is structured around three key areas:

Indicators

2018 N/A* N/A* N/A*

2019 N/A* N/A* N/A*

2020 N/A* N/A* N/A*

2021

Absence rate (%)

2.7

Lost time injury frequency rate (LTIFR) Total recordable injury frequency rate (TRIFR)

0.12 0.21

N/A: not available. * 79.6% of scope: Austria, Belgium, France, Germany, Italy, Luxembourg, Morocco, Netherlands, Poland, Spain, Switzerland, Tunisia, UK

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SOPRA STERIA UNIVERSAL REGISTRATION DOCUMENT 2021