Sustainability Report - FY 2023

Social and societal information Social Dialogue and Engagement

7.3

Social Dialogue and Engagement

Context Employees are the Group’s raw material. Exclusive Networks considers that social dialogue and engagement is an absolute challenge in that it contributes to supporting employee satisfaction, with a direct impact on the retention of talent and expertise and the performance of the Company more generally. The commitment of each and every one of us, as well as the well-being of our employees at work, are key responsibilities of the Company. In 2023, competition in the labour market remained high, particularly in the cybersecurity sector, which is characterised by a shortage of resources. Throughout the year, the risk of key employees leaving was assessed and action plans were implemented to retain them. Too much turnover, particularly in key positions, could ultimately penalise the Group’s growth.

Policy Exclusive Networks makes every effort to ensure that there is a close relationship between management and operational teams on a daily basis, ensuring that employees are optimally listened to and giving them the opportunity to express their concerns. The strengthening of governance with the recruitment of a Global Communication Director is part of this policy of developing social dialogue and internal communication. The Exclusive Networks group has set a goal of achieving a 77% engagement rate by 2025 . This rate is measured by aggregating several questions relating to notably pride in belonging to the Group, recommending the Group as an employer, motivation to work for the Group and projecting oneself in the Company for more than 2 years.

Key monitoring indicators

2022

2023

Satisfaction survey participation rate

80

84

Engagement rate*

72

71

% of employees covered by collective agreements

N/A

18.9%

* Indicator with a target for 2025.

Actions implemented Internal Surveys

led by the Chief Executive Officer and the Director of Human Resources. Based on the 2023 survey, the main and persistent

strengths highlighted by employees are:  relations with their direct manager;

Since 2021, an internal satisfaction survey “ Your Voice Counts ” has been open to all Group employees around the world. It is launched each year with the support of the Group Chief Executive Officer and is managed by the Human Resources Department. The survey allows everyone to share their experience and express their feelings on themes covering commitment and pride in belonging, the quality of supervision, work-life balance, the quality of collective life (communication and cooperation between teams), the ability to perform their function effectively, feedback and recognition, training and personal development. A transparent presentation of the main results of the survey is made to all employees in the form of a webinar

 the fact that their work has a significant value for the Company and a direct impact on its performance;  teamwork; and  a clear role and clear missions. The topics on which the Exclusive Networks group must maintain its attention and efforts are:  recognition and differentiation of individual performance;  communication; and  training and personal development.

The response rate to the survey conducted in 2023 was 84% compared to 80% in 2022.

Key areas for improvement identified in the 2022 survey

Main actions carried out in 2023

Creation of a classification and levelling of the Group’s jobs and implementation of salary bands by role/country. Recognition programmes implemented at the regional level. Launch of a quarterly webinar combining presentations of strategic topics with a transparent and open Q&A session with employees.

Career management

Differentiating and individual recognition

Internal communication

41

Exclusive Networks SA

2023 Sustainability Report