Worldline - Registration Document 2016

Operation and financial review Financial Review

Attrition 9.10.2

The voluntary attrition rate (YTD) for Direct employees reached a level of -5.8% at the end of December 2016. Overall voluntary attrition rate was -5.9% for the same period, slowing down from 2015 (-6.2%).

Country

Attrition

France Belgium

-4.1% -5.1% -2.6%

Germany/CEE

UK

-10.9%

Rest of Europe

-2.8%

Emerging markets

-12.5% -5.8% -7.8% -5.9%

Direct

Indirect

Total (D+I)

External subcontractors 9.10.3

The objective of the Group is to carefully monitor the level of non-critical subcontractors.

offshore resources) decreased from 574 FTE (full time The number of external subcontractors (including onshore and equivalent) at the end of 2015 to 549 FTE at the end of 2016. The external FTEs to these 549 FTEs. acquisition of Equens, Paysquare and KB added 195 new reached 744 FTEs , which represents 8.1% of the productive The overall number of external subcontractors consequently (7.4% at the end of last year). FTEs at the end of 2016, slightly increasing compared with 2015

Financial Review [GRI 102-7] 9.11

9

Income Statement

9.11.1

was € 129.2 million, representing 9.9% of revenues compared to before unusual and infrequent items (net of tax) for the period € 119.9 million in 2015.

parent Worldline SA) of € 144.2 million for the full year 2016 The Group reported a net income (attributable to owners of the Group revenues for the period. The normalized net income (€ 103.4 million for the full year 2015), which represented 11.0% of

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Worldline 2016 Registration Document

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