Worldline - Registration Document 2016

Operation and financial review Overview

and identification of new solutions to be included in the portfolio. Roll out portfolio management across all Worldline activities to push further their usability, to avoid duplication of solutions and accelerate the sales process towards customers. portfolio through better management, pricing calculation From App to Product portfolio: Structure our product ● sales effectiveness initiative designed to enhance sales by increasing the amount of time spent by sales teams on pure marketing and client-facing activities, establishing commercial action plans to ensure clear sales priorities, address clients’ In addition to the cost cutting initiatives, TEAM also includes a needs, and pursue cross-selling opportunities to bring a fuller range of Worldline products to its existing clients, and incentivizing Worldline’s sales force by further optimizing variable compensation schemes. services on an arm’s length basis. The amount paid to Atos for these services was € 106.9 million and 120.5 million in 2016 and 2015 respectively. For a description of the agreements related to Atos provides the Group with a number of support and IT these services, see Section 19.1.1, “Service Agreements” and Note 27 to the Consolidated Financial Statements. The principal categories of expenses billed to the Group by Atos include: Rental costs. The Group pays Atos for its share of the rental ● cost of shared facilities. This charge is recorded under “Operating Expenses” under the line item “rent and lease expense”; Subcontracting costs. Atos rebills the Group, at a price ● based on Atos’ actual costs plus an agreed margin, for the maintenance services to the Group. These expenses are recorded under the line item “subcontracting costs”; cost of Atos personnel that provide IT services and General and administrative expenses. Atos also provides ● the Group with support services for corporate office functions, including accounting and HR related services. These costs are recorded under the line item “Operating Expenses” under “other charges”; with funding on an arm’s length basis. These costs are Financing charges. The Atos group provides the Group ● recorded under “financial expenses”. Atos Services 9.1.2.11

including them early on and in the decision-making process, expanding team sizes in response to greater demand levels, and creating specific purchasing milestones in bid and budget processes; Group’s procurement teams to leverage the Group’s best practices and scale, by systematically involving procurement teams throughout a project’s lifecycle, production capacity management, by ensuring the right resources are allocated to the various projects whatever their localization. This includes the development of offshore services for our various countries in addition to onshore resources that are closer to the client; Lean. Continue with and follow up on the implementation of ● the “lean” program initiated by Atos, which applies a Purchasing. Continue to expand the involvement of the ● Workforce management. Reinforce the optimization of our ● work and attract and retain top talent; standard methodology designed to strengthen operations across the Group, develop customer loyalty and leverage the skills and creativity of staff to increase operational efficiency, improve quality of service, promote well-being at Real estate. Optimize the Group’s real estate in order to ● ensure adequate office space for our employees at the best market price. Five new initiatives have been added to the program: Make or buy infrastructure: Optimize the Group’s IT ● infrastructure by rationalizing the solution offerings, industrializing the tools and production processes, pursuing the Cloud transformation and rationalizing the hosting and localization of the datacentres; processes automatization and robotization of IT tasks in order to create productivity gains and increase the quality of service. This will be enabled by the quicker delivery of some Robotics & automation: Introducing in our production ● IT tasks by robots in operation 24x7 and therefore by limiting to the maximum extent human errors; 1 st time right development: Promote new ways of working ● by promoting Agile/DevOps development methods and by best practices; adapting the associated processes, organization and tools. This will go along the automation of testing work and the unification of development tools, in order to unify the developers’ practices and have them evolve towards market the incident management through tooling, process and organization optimization around three axis: incident forecasting, incident detection and problem solving. The purpose is to increase the visibility of the root cause and the frequency of the incident in order to perform deeper bug Zero incident objective: Automate, reinforce and improve ● fixing in application, in procedures or in terms of organization;

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Worldline 2016 Registration Document