Worldline - Registration Document 2016

Business The Group’s business

6.5.3.3

E-Government online and data services

E-Consumer &Mobility

Mutuel Urbain (PMU) state-run betting service and management include payment processing and other services for the Pari The Group also provides government certified archiving of online tax collection sites for several provinces in Argentina. biometric fingerprint data for services such as biometric services for government entities, and collects and stores (Direction de l’Information Légale et Administrative) among its identification cards in Austria. The Group also counts DILA public sector clients in France. manages Online Services for a large variety of government and payments to governments online. The Group develops and public sector related entities. Examples of the Group’s services E-/m- Digital Signature&E-/m- Digital Preservation The Group offers businesses a wide range of solutions to solutions, the Group helps B to C companies to design and securely sign and archive digital documents. Among other and signature plus probative value preservation. These solutions implement digital contract platforms to allow digital validation Telecom, SANEF, AG2R, Protys. The Group also manages secure are widely used by numerous customers such as Bouygues that the Group operates in Belgium, which allows users to digital archives for legal documents such as the Doccle platform securely archive documents such as account statements from program in Austria, which stores electronic copies of notarized participating banks and other entities and the Cyberdoc solution with Bull’s assets to address new European Regulations deeds. Since January 2016, the Group has been combining their on digital identity. Worldline offers national, local and regional government digital services to collect and manage data and develop Online authorities and other public sector organizations a wide range of information, carry out administrative procedures and make Services and services to allow users to find government health service system and links pharmacies, healthcare schemes to manage the process of healthcare reimbursement. providers, pharmaceutical companies and health insurance of experience in hosting and sharing healthcare information In France, the Group’s subsidiary Santeos leverages its 15 years French Ministry of Health, and believes that it is the leading systems. Santeos holds an ASIP Health certification from the and, in this regard, hosts sensitive medical data through the hosting solutions provider of patient healthcare data in France, Personal Medical File (Dossier Médical Personnel). Santeos health insurance institution, which connects patients to the Group manages and processes transactions for the FarmaLink to the regional challenges of shared medical imaging and is partnered with Agfa Healthcare to create a new offer that adapts being delivered for several Regions in France. public sector entities involved in healthcare. In Argentina, the The Group provides a range of services to governments and Shared digital healthcare information services

management services. convergent messaging services or multichannel interaction telecommunications companies with cloud storage solutions to generating customer loyalty. The Group provides offer their customers private cloud data vaults as well as innovative services for connected vehicles and connected The Group is also working with manufacturers to develop appliances that use machine-to-machine communication. Consumer Cloud Services convergent messaging services as well as a range of consumer The Group provides telecommunications companies with cloud storage and applications solutions to provide cloud-based The Group develops customized consumer cloud offerings services to their customers for e-mail and other digital media. Solutions the Group offers include services for structured rich tailored to the telecommunication company’s business model. personal content such as pictures, video, music, email and text media storage, retrieval and advanced cloud storage for and address book management, as well as convergent messages, and multimedia services such as content streaming messages (e.g., by delivering copies of voicemail to a user’s messaging services that allow cross-platform delivery of e-mail box). The Group currently provides these solutions to a and SFR in France. number of telecommunications companies, including Orange education. The Group provides SQOOL, with a partner, a fully Since March 2014, the Group is very active in the area of digital allows for the storage of educational content and students’ integrated digital education solution and a cloud service which personal data on secure hosting platforms. their mobile devices makes cloud storage a powerful tool for Consumer demand for multimedia and storage solutions for solutions to help companies optimize their interaction with their solutions include services such as interactive voice response customers. The Group’s customer relationship management automated systems and automatic smart call distribution systems that allow certain queries to be answered by based on the nature of the customer’s query. The Group services to improve the routing of calls to the right persons The Group provides a range of multi-channel customer contact CloudContact Services solution. The Group currently provides this for several clients devices and web self-service) to deliver a unified contact center an extension to the payment business, the Group is expanding such as C-Discount and a public sector social security body. As a service that allows customers to cancel lost or stolen this service to banks in Belgium as part of the CardStop service, automated SMS and e-mail services to clients. Key clients for bankcards. The Group also provides other systems to send PMU, and BNP Paribas, while the Group offers services also in these services in France include SFR-Numericable, Bouygues, SaaS basis. This service manages interactions through a range provides multichannel interaction management offered on a of contact channels (email, chat, SMS, social networks, mobile

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Germany and the United Kingdom.

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Worldline 2016 Registration Document