Worldline - Registration Document 2016

Business The Group’s business

6.5

The Group’s business [GRI 102-2]

support alternative pricing models, while taking into account

growth, that together form the foundation for the Group’s business strategy: portfolio of services, solutions and significant opportunities for Worldline has three global business lines, each with its own The Merchant Services & Terminals global business line ● intimacy through its broad portfolio of electronic payment primarily targets merchants, helping them build consumer solutions and value added services, across sales channels; leveraging the Group’s industrial scale processing challenging and evolving regulatory environment, by operations and continuously providing innovations that other financial institutions. Its mission is to provide a Software Licensing) global business line targets banks and complete range of payment services for banks in a The Financial Services (formerly Financial Processing & ●

new payment methods and value added services;

solutions originally developed in the Group’s payment business. leveraging digital advances in mobility and data analysis and digital services and evolve their business models by The Group operates its business through a unified worldwide economies of scale by leveraging a combination of standard strategy for carrying out contracts aimed at maximizing global resources to deliver high quality services at competitive processes and tools, shared best practices and efficient use of prices. The Mobility & e-Transactional Services global business line ● business and government entities develop new paperless goes beyond traditional payment transactions, helping

Merchant Services & Terminals

6.5.1

6

In India the Group was able to leverage on the Demonetization November 8 resulting in doubling its transaction volumes and action which was initiated by the Indian government on announcement was made. over 40% growth of its payment terminal install base since the merchants with solutions to help transform and grow their within its Merchant Services in four global business areas: business, the Group has grouped its four business divisions To respond to the needs of each business and provide

processing), and after the sale, through targeted loyalty interactions with their customers. The Group’s payment programs and analysis of data generated during their seamlessly transition between the merchant’s various physical solutions and value added services thereby allow consumers to and virtual sales platforms. services to multi-channel payment acceptance and payment across the electronic payment value chain (from acquiring The Group Merchant Services & Terminal business actively leveraging the acquisitions of Paysquare in the Netherlands and pursued its geographic expansion and acceleration, by KB Smartpay in the Czech Republic during the course of 2016. The Merchant Services global business line offers merchants customers at each step of the business relationship. The Group and retailers the unique opportunity to accompany their origination, during the sale, by offering a range of services supports merchants before the sale, through targeted revenue of € 439.6 million in 2016, with an OMDA margin of The Merchant Services & Terminals business generated a 22.6%. As a result of both organic growth and the two acquisitions 200,000 merchants, from micro merchants through to large mentioned earlier, the Group now serves over 300,000 points of sale and nearly 58,000 e-Commerce international enterprises, pursuant to which it provides over the Group processed and/or collected over 550 million on-line payment methods. transactions in 2016 across a wide range of more than 50 1.9 billion card transactions in 2016. In the field of e-Commerce, websites. In Europe, the Group processed (acquired) over

Commercial Acquiring;

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Acceptance;

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Terminals;

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Merchant Digital Services.

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From January 1, 2017: Commercial Acquiring, Acceptance and Terminals are joined ● together as “Merchant Payment Services”; are been grouped under “Merchant Digital Services”. Online Services and Private Label Cards & Loyalty Services ● Group for this global business line include Tesco, Sainsbury’s, In addition to those identified below, principal clients of the Hindustan Unilever. SNCF, BP, Indian Oil Corporation, Bharat Petroleum, Hero Cycle,

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Worldline 2016 Registration Document