Worldline - 2020 Universal Registration Document

CONTENTS A

E AFR FINANCIALS

GROUP OVERVIEW Business profile A.1

3

227

Operational review E.1

4 5 6 7

228 233 233 234

Revenue profile A.2

2021 revenue trend scenario E.2

Message from Gilles Grapinet A.3

2021 objectives E.3. Financial review E.4

Worldline in 2020 A.4 Group presentation A.5

Consolidated financial statements E.5 244 Parent company financial statements E.6 300 Other financial information E.7 relating to Worldline SA 327 Related Party Transactions E.8 329 Non-IFRS financial measures E.9 332 F

11

B THE PAYMENT INDUSTRY

25

Card Payments B.1

26 28

Non-card based payments B.2 Other solutions in and around B.3 the payment value chain Key market trends and drivers B.4 of change C DESCRIPTION OF THE GROUP’S BUSINESS

29

AFR RISK ANALYSIS

335

30

Risk management activities F.1

336 340 351 353

Risk factors F.2

Legal Proceedings F.3 Internal Control F.4

39

G AFR CORPORATE GOVERNANCE AND CAPITAL

Description of the Group’s C.1 four Business Lines services Competitive Strengths C.2 Worldline’s Business Model C.3 Worldline: a regulated Group C.4

40 61 65 68 74 77 78 79 80 81

359

Legal Information G.1

360 362

Corporate Governance G.2 Executive compensation G.3 and stock ownership 2021 Annual Shareholders’ G.4 General Meeting

Strategy C.5

Technology C.6

408

Sales and marketing C.7

Procurement and suppliers C.8

455

Investments C.9

Evolution of capital G.5

and stock performance

455

Property Plant and Equipment C.10 Research and Development, C.11 Patents and Licenses

H APPENDICES

82

D AFR EXTRA-FINANCIAL STATEMENT OF PERFORMANCE

467

Persons responsible H.1

468 469 474 483 483

Glossary H.2

85

Cross-reference tables H.3

Integrating sustainability D.1 into Worldline’s business

Contacts H.4

86

Financial calendar H.5

Building customer trust with reliable, D.2 secured, innovative and sustainable solutions Being a responsible employer D.3 169 Reducing our environmental footprint D.5 190 Reporting methodology and scope D.6 for non-financial indicators 214 113 139 Ensuring business ethics D.4 within our value chain

The elements of the Annual Financial Report are identified by the AFR symbol . AFR