Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

2. Prioritisation of most relevant topics in its materiality matrix Worldline evaluated the relevancy and financial impacts according to its stakeholders’ feedback for each identified studies. issue within the four main challenges. This analysis also took into account the specific business challenges of Worldline in the ICT and e-payment sectors (for instance with integrating the innovation topic), as well as the Company’s business strategy and, to a lesser extent, international standards, regulations and sustainability best practices in the Company’s sectors. The materiality review was conducted through several

internal and external interviews and through benchmark

The results of the 2018 analysis were formalised in the following Worldline Materiality Matrix, which was validated by senior management, and where the “relevance to stakeholders” explains the stakeholders’ interest for the issue and the “impacts on Worldline” displays the impact of the issue on the Company.

Innovative solutions

People diversity

Available & secured platforms

Data Privacy

Talent attraction & development

Ethics & compliance

Strong suppliers partnership

Market intimacy

Smart working environment


Energy transition

Relevance to stakeholders



Impacts on Worldline

Building clients’ trust with fully available and secure platforms Reinforcing value for clients through sustainable and innovative solutions

Being a responsible employer by revealing our employees’ potential

Ensuring our business ethic within our value chain

Leveraging the eco-efficiency of our data centres and offices

All of these challenges are covered by dedicated indicators, which are detailed in the TRUST 2020 programme and are regularly monitored. This materiality matrix has not been updated in 2020 and will be in 2021 following the integration with Ingenico. However, we are expecting the following impact on the materiality matrix, subject to the stakeholders’ confirmation. First of all, the term ‘strong suppliers’ partnership’ will be replaced by ‘sustainable procurement’ and will be higher in terms of both (i) relevance to stakeholders and (ii) impact on Worldline. Regarding the terminology, the first one was too narrow in scope as it only concerned the suppliers while Worldline would like to emphasise that the risks concern the entire value chain, be it indeed the supplier but it can also concern for instance the type of raw materials that have been

used. Regarding the enhanced risk, the acquisition of Ingenico has deeply modified the structure of the supply chain and significantly increased the number of hardware component suppliers and the possible associated risks. Exposure to risks in manufacturing is greater as these supply chains are more complex and deeper. Secondly, the term ‘energy transition’ will be replaced by the term ‘climate change’ and will also be higher in terms of both (i) relevance to stakeholders and (ii) impact on Worldline. Regarding the terminology, the term energy transition is not sufficiently broad while the term climate change targets the entire carbon footprint. Regarding the enhanced risk, following the integration with Ingenico, the carbon footprint of Worldline will steadily increase in particular due to the volumes of payment terminals sold by Ingenico.

Universal Registration Document 2020


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