Worldline - 2020 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

Domains

KPIs

Target

Platforms secured & available

Quality score – Contracts’ & Platforms services availability & response >99.75% % of data subject’ request answered in time and in compliance with Worldline privacy policy 1 100% % of ISO 27001 certified sites according to the security policy 100% >50% Revenue contributing to Sustainable Development Goals (in € million) 3,036 Customer Net Promoter Score 2 3

Customer experience & innovation

Talent attraction & retention / People diversity

Average number of Training hours per employee per year Employee satisfaction as measured by the Trust Index of the Great Place to Work ® survey

32h

69-70%

% of disabled workforce in the countries with a target % of women within the management positions

+20%

35%

Sustainable procurement / Ethics & Compliance

% of suppliers evaluated by EcoVadis with a score below 45 having an action plan to solve critical findings identified % of total expenses assessed by EcoVadis (out of critical/ strategic suppliers expenses) % of alerts investigated and related actions plan defined within 2 months CO 2 emissions reduction (scope 1,2, 3a) (to be revised after SBTi update validation due to scope change)

100%

80%

100%

Climate change

-20%

% of CO 2 neutralised emissions for scope 1,2, 3a

100% 100%

Terminals & Circular Economy

% of PVC-free new terminals range sold

% of sold terminals with display including energy-saving mode (allowing 20% energy consumption reduction) % of terminals offer (with printer) which is compatible with the digital receipt solutions where authorised by regulation

90%

100%

% of terminals offered with recycled packaging material

100%

Local communities

Volume of collected donations (in € million)

500

Ingenico only. 1 Worldline only. 2 This target is based on solid benchmarks and corresponds to good market practice. 3

Worldline’s Corporate Social D.1.1.2.2 Responsibility governance A Social and Environmental Responsibility Committee at Board level In 2019, Worldline decided to create a dedicated Social and Environmental Responsibility Committee at Board level. Chaired by an independent member, this Committee is composed of 5 members, including 2 independent members, and the Director representing the employee. In 2020, the Social and Environmental Responsibility Committee met 3 times, during which it prepared and facilitated the work of the Board for the review of: The Group’s social and environmental responsibility ● strategy, its impacts and the rollout of the related initiatives; The Group’s practices in respect of responsible purchasing; ●

A recognised CSR player through extra-financial ratings 5. and promotion of sustainability. Since 2014, Worldline has consolidated and improved its leading position in CSR through recognised extra-financial ratings such as EcoVadis, DJSI, Gaïa, Vigeo, MSCI, Sustainalytics, ISS-Oekom CDP, FTSE4Good, S&P and RobecoSAM. This dynamic allows Worldline to introduce innovative practices into its CSR programme every year and to be recognised among the market leaders in the field of CSR.

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Universal Registration Document 2020