Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

Building customer trust with reliable, secured, innovative and sustainable solutions payments and digital solutions industry is undergoing many changes that drive its complexity: the sophisticated nature of cyber-crime, the increasing challenges of data protection, and the rising expectations for sustainable innovation. In the light of these trends, Worldline’s challenge is to build customer trust with fully available and secure platforms and to increase value creation for its customers with sustainable and innovative solutions. Being a responsible employer In the fast-moving sector in which Worldline operates, it is essential to have a wide-ranging set of skills and human capital and to continuously nurture the expertise of its employees while ensuring their development and well-being. For this reason, Worldline strives to be a responsible employer that reveals the potential of its employees. Ensuring business ethics within Worldline’s value chain In a context of changing regulations, payment and digital companies are confronted with ethical, compliance and corruption challenges throughout their supply chain. These challenges require a strong ability to collaborate with suppliers and subcontractors so that these latter align and respect similar CSR values to promote business ethics and preserve trust within the entire value chain. Facing the global warming challenge, data processing and IT equipment production activities are contributing to energy pressure, CO2 emission and the scarcity of the raw materials. Worldline is deeply engaged in reducing its environmental footprint, on one hand by taking the opportunity to benefit from the eco-efficiency of its data centres and offices, but also by paying particular attention to its payment terminals, from their design to their end-of-life and by reducing the number of business travels. Reducing the Group environmental footprint through eco-efficient operations

Within the framework of the French PACTE legislation, Worldline is committed to defining its Sense of Purpose in order to qualifyth e societal and environmental value generated by its operations. It now expresses the Company’s mission and values by highlighting the social and environmental benefits of its activities. The diversity of Worldline’s activities and operating locations, as well as the complexity of its business environment, especially in the processing of sensitive data, together with the increasing pressure on resources and the special 2020 context of Covid-19 pandemic, expose the Group to a variety of risks. However, these threats also create real new opportunities in the digital industry, which are of particular interest for Worldline’s activities. In order to meet the expectations of its different stakeholders, including its customers and to address these threats and opportunities in a relevant manner, Worldline has integrated its Corporate Social Responsibility (CSR) strategy at the heart of its business. The pillars of Worldline’s CSR strategy are grounded both in the most critical issues for its stakeholders and for Worldline’s activities, namely: Building customer trust with reliable, secured, innovative ● and sustainable solutions; Being a responsible employer; ● Ensuring business ethics within its value chain; ● Reducing its environmental footprint through eco-efficient ● operations. This approach allows Worldline to closely integrate the management of financial and extra-financial risks and opportunities. For more information, refer to Section F. This specific chapter, corresponding to the extra financial performance declaration, does not cover the Ingenico’s perimeter unless specifically mentioned. In fact, as explained below, some of the extra financial risks will be emphasised following the integration with Ingenico.


Universal Registration Document 2020


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