Worldline - 2020 Universal Registration Document


EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

Integrating sustainability into Worldline’s business D.1


Worldline’s integrated strategy


Worldline’s integrated vision of Corporate Social Responsibility (hereafter CSR) for a resilient and sustainable business [GRI 103-1 Economic Performance] [GRI 103-1 Procurement Practices]

With the recent integration into the CAC40 in 2020, Worldline enters this new decade as the European champion for payment and transactions, ready to rise to the new challenges – but also opportunities – that the next few years will present all in the post-crisis environment. With more than 12,000 employees across 28 countries 1 (which became 20,000 following the Ingenico’s integration across 50 countries) and building on its 45 years of experience, Worldline provides high quality, reliable and secure payments and innovative solutions covering the entire payments value chain in different fields like Merchant Services, Financial Services, Mobility & e-Transactional Services and, following the integration with Ingenico, Terminals, Solutions and Services. Sustainability is at the heart of Worldline’s business model and its values. Worldline’s TRUST 2020 commitments, its CSR long-term ambition launched in 2016, are an integral part of its roadmap. The improvement in its CSR ratings and in its financial and extra-financial key performance indicators in recent years shows how seriously Worldline takes this issue. It aspires to be the premium brand in the payments industry for customers and for employees – another reason why it is so important for Worldline to promote sustainable values and share them with its stakeholders. Since 2017, the integration and formalisation of Worldline’s contribution to the United Nations’ Sustainable Development Goals reinforced its commitment to excellence regarding sustainability. Furthermore, Worldline’s integrated vision of CSR is part of an increasinglycom plex regulatory context. For this purpose, a regulatory watch system is in place in order to be informed firstly of the legislations that came into force and, secondly, of

any upcoming legislations that might impact Worldline’s activities. 2020 was a transition year in several respects. First of all, as we already mentioned, in most of the Worldline countries, the Covid-19 crisis became a very serious threat calling for a suitable and urgent response. To this end, Worldline immediately put in place the quarantine period for employees coming back from exposed countries, strictly restricted international and local travels, cancelled internal gatherings and events and started to deeply organise the business continuity of the Company. To this regard, three guiding principles were adopted: (i) protecting the employees and respecting the national recommendations; (ii) ensuring business continuity and (iii) preparing for after the crisis. Secondly, November 2, 2020 marked the first day of a new era for Worldline. Around 8,000 new colleagues from Ingenico joined Worldline as it started the next chapter of its journey as Europe’s new world-class leader in payment services. Following the closing of the acquisition of Ingenico, the new company has a significantly enlarged presence in the payments market. Worldline now benefits from an expanded access to the US market, an increased exposure to merchants in Latin America and Asia-Pacific, and an accelerated expansion potential in countries with the lowest card equipment rate. As a matter of fact, Worldline is now the fourth largest player in payment services worldwide. Last but not least, Worldline integrated its “Sense of Purpose” in its Statutes:

“We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We make them environmentally friendly, widely accessible and support social transformation.”



Universal Registration Document 2020

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