Worldline - 2020 Universal Registration Document

D EXTRAFINANCIAL STATEMENT OF PERFORMANCE

Integrating sustainability D.1 into Worldline’s business Worldline’s integrated strategy D.1.1 Worldline’s CSR ambition D.1.2 Worldline’s CSR performance D.1.3 Main key performance indicators D.1.4 Building customer trust D.2 Meet customer expectations D.2.1 Spur sustainable innovation D.2.2 Ensure system security, reliability D.2.3 & business continuity Guarantee data protection D.2.4 Improve customer relationship D.2.5 management Key performance indicators D.2.6 about business and innovation Being a responsible employer D.3 Meet employee expectations D.3.1 Foster employee well-being at work D.3.2 Ensure talent attraction & retention D.3.3 Promote training & human capital D.3.4 development with reliable, secured, innovative and sustainable solutions

Ensuring business ethics D.4 within our value chain Meet the highest level of ethics D.4.1 for all stakeholders Secure compliance with laws D.4.2 and regulations Fight against bribery and corruption D.4.3 Develop responsible procurement D.4.4 & due diligence in the value chain Develop sponsorship and philanthropy D.4.5 in our local communities Key performance indicators about Ethics D.4.6 and value chain* Reducing our environmental D.5 footprint Meet society expectations D.5.1 for a sustainable environment Fight climate change D.5.2 Develop circular economy D.5.3 Key performance indicators D.5.4 about Environment* Reporting methodology and scope D.6 for non-financial indicators Principles and standards of reporting D.6.1 Report of one of the statutory auditors, D.6.4 appointed as independent third party, on the consolidated non-financial statement – year ended December 31, 2020 Methodology of reporting D.6.2 Methodology of indicators D.6.3

86 86 98 101 110

169

169

171 177

181

113 113

185

115

188

120 127

190

129

190 195 207

136 139 139 142 153

210

214 214 216 217

158

Key performance indicators D.3.5 about Human Resources

162

224

85

Universal Registration Document 2020