Worldline - 2020 Universal Registration Document


DESCRIPTION OF THE GROUP’S BUSINESS Description of the Group’s four Business Lines services

One stop shop Through its ability to offer end-to-end solutions, Worldline provides merchants with a one-stop-shop for Commercial Acquiring services. Worldline manages and ensures the quality, reliability and availability of payment services, allowing merchants to focus on and grow their business. In all mentioned countries, Worldline provides its merchants with a contractual relationship covering all major international payment schemes (Visa, MasterCard, Diners, UnionPay, JCB), national scheme like Bancontact, Twint as well as alternative payment means like Alipay, WeChatPay, cryptocurrency payments and account based payments. In addition, Worldline is a Network Service Provider (NSP) in Germany (Girocard) and Switzerland (Postfinance). Worldline offers the attractive combination of solutions and capabilities, both in client facing and back office environments, to deliver cutting edge, seamless multi-device payment related services. Worldline’s integrated acquiring back office platform is built around several modules managing: All types of payments (EMV, contactless, telephone order, ● 3-D secure, recurring payments, unattended, etc.); Across multiple channels (point of sale, e-Commerce, ● mobile commerce); Multiple acceptance solutions; ● Across all geographical regions. ● Worldline’s solution includes the delivery of consolidated enhanced reporting to merchants and supports a wide range of currencies for card transactions. Worldline’s solutions also incorporate robust fraud prevention services to help merchants and cardholders reduce fraudulent transactions. Beyond connecting merchants to the payment scheme network, Worldline supports merchants in every step of their relationship with their clients, allowing them to significantly increase their business. The end-to-end solutions Worldline offers to its clients cover all aspects of the electronic payment spectrum (commercial acquiring, payment terminals, online payments acceptance, payment processing, loyalty schemes, point-of-sale marketing campaigns, etc.). Value added services Worldline offers a number of payment-related value-added services, like the in-house Dynamic Currency Conversion, fraud detection, customer feedback surveys, loyalty services as well as end-to-end solutions for implementing company-specific gift and loyalty card programs. The clients benefit from solutions that help grow their business and/or control risks. Worldline’s clients are active in all business sectors, ranging from large-scale retail distributors, such as Delhaize, Migros, Coop and Rewe to an international oil and gas company, travel business such as Hilton and Carlson Wagonlit, as well as small businesses (the mass market segment) like restaurants, shops, etc. Especially in mass markets Worldline provides fully automated state of the art onboarding solutions including AML and KYC.

Offering acceptance of alternative payment methods to ● its merchants, like WeChatPay, Alipay and Bitcoin, Developing new terminal solutions, like soft-POS and ● Pin-on-Glass which will open up new market segments for card acceptance enabled via smart phone, Bringing its solutions to (new) markets. Worldline ● especially focuses on the enhanced (beyond payment terminal) opportunities, Simplifying and accelerating on-boarding processes for ● new clients and automating the client journey. Organization In 2020 Worldline streamlined its organization model in order to guarantee that its clients can optimally benefit from the strengthened offer Merchant Services offers to markets. The organization of Merchant Services is characterized by the product divisions (Commercial Acquiring; Acceptance and Digital Retail) and four go-to-market divisions (SMB, Global Sales & Verticals, Digital Natives, and Financial Institutions). Furthermore there is a separate organization which positioned for the German and Austrian, PayOne, this entity is servicing the regions mentioned in close cooperation with the German Saving Bank organizations. Commercial acquiring C. Acquiring is the business of contracting merchants for payment card acceptance. The key role of the acquirer is to transfer the funds received during a card transaction from the cardholder’s issuing bank to the merchant’s bank account. A commercial acquirer also underwrites the credit quality and integrity of the merchant, because the acquirer is required to refund the amounts paid to the issuing bank, if a merchant does not deliver the goods to the end-customer. To be an acquirer, a company must hold a Payment Institution license. Worldline is a licensed payment institution in the European Union, the European Economic Area and Switzerland. In order to accept payment cards through international card schemes such as VISA, MasterCard and local debit card schemes such as Bancontact in Belgium and TWINT in Switzerland, a merchant must contract a payment institution (or a bank) which holds a license of the respective card scheme network. Worldline is continuously and successfully expanding its commercial activities, both organically, via bank alliances and partnerships as well as acquisitions. Through the recent acquisition of Ingenico, Worldline can focus even more on merchants’ local and global needs, as the #1 merchant acquirer in Europe with a merchant network of ca. 1 million merchants and the processing of ca. 5.6 billion transactions per year. Product organization C.1.1.1


Universal Registration Document 2020

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