Worldline - 2020 Universal Registration Document

F

RISK ANALYSIS

Commercial acquiring business – F.2.12 chargeback risk

Risk management activities F.1

336 336 337 339 340

348 348 349 350 351 351 351 351 351 352 352 353 353 353 354 354

F.1.1

Enterprise risk management (ERM)

Macro-economic changes and country risks F.2.13

Business & Operational risk assessment F.1.2 and management

Financial risks F.2.14

Environmental risks [extra-Financial risks – F.2.15 Reducing Worldline’s environmental footprint].

Insurance F.1.3

Risk factors F.2

Risk on shares F.2.16

Organizational structure risk F.2.17

Cyber-attack, security of systems F.2.1

and data protection [extra-financial risks – Build customer trust]

Legal Proceedings F.3

340

Labor claims F.3.1

People [extra-financial risks – F.2.2

Commercial and IP related claims F.3.2

Responsible employer challenges]

341 341

Tax claims F.3.3

Market challenges F.2.3

Other legal proceedings F.3.4

Service delivery quality and business continuity F.2.4 [extra-financial risks – Build Customer Trust/ A robust and reliable IT Infrastructure] 343 Impact of the Coronavirus pandemic (Covid-19) F.2.6 343 Risks related to merger and acquisition F.2.7 transactions 344 Expansion to new markets F.2.8 345 Regulatory and Legal risks F.2.9 345 Clients – [extra-financial risks – F.2.10 Build customer trust] 347 Intellectual Property F.2.11 347 342 Suppliers F.2.5

Miscellaneous F.3.5 Internal Control F.4

Internal control definition and objectives F.4.1

Internal control system players F.4.2

Components of the internal control system F.4.3 Systems related to accounting and financial F.4.4 information Outlook and related new procedures F.4.5 to be implemented

356

357

335 Universal Registration Document 2020

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