Worldline - 2020 Universal Registration Document

THE PAYMENT INDUSTRY Key market trends and drivers of change

In parallel, the increasing universe of connected devices is ● creating a new “Internet of things” that is expected to enable a range of new services using connected vehicles, connected appliances and other Connected Living

applications, to improve product performance (preventive maintenance, warranty cost, product launch reliability, etc.) or customer satisfaction (new and extended services, pay per use business model, advices on product use, etc.).

E-Commerce and m-Commerce continue to grow B.4.1.1 The rapid growth in online commerce (from fixed and mobile devices), where nearly all payments are cashless payments, is expected to be a major driver of continued growth in non-cash payment transactions. Indeed, the Covid-19 pandemic has accelerated this trend. Worldline expects growth in the e-commerce sector to continue to outpace bricks-and-mortar.

Worldline is now also seeing an acceleration of the shift from single end-to-end channel engagement to a cross-channel environment where the online and offline, mobile and fixed, are merging to form a seamless omni-channel presence.

B

GLOBAL E-COMMERCE SALES (IN US DOLLARS TRILLION)

6,835

21%

6,158

19%

5,447

17% 17% 17%

16%

4,717

15%

3,973

13%

3,438

11%

2,934

2,515

2,142

2023

2015

2016

2017

2018

2019

2020 2021

2022

YoY growth (%)

E-commerce sales (USD trillion)

Source: GlobalData.

Universal Registration Document 2020

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