Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reporting methodology and scope for non-financial indicators

Reporting scope for the indicators resulting from the materiality analysis D.6.2.2 [GRI 102-45] [GRI 102-49] [GRI 102-10] [GRI 102-4]

The reports concern the financial year from January 1, 2020 to December 31, 2020. It gathers the information on the environmental, social and societal impacts of Worldline and its entities. The report includes all entities acquired before the end of 2019. Worldline obtains its non-financial data from internal measurements and external sources (third parties). The frequency of the extra financial reporting will be annually. The 2020 CSR reporting scope covers 27 countries: Argentina,

Austria, Belgium, Brazil, Chile, China, Czech Republic, Estonia, Finland, France, Germany, Hong Kong, India, Indonesia, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, Poland, Singapore, Spain, Sweden, Switzerland, Taiwan and United Kingdom. The tables Key performance indicators in Sections D.1.4, D.2.6, D.3.5, D.4.6 and D.5.4 specify the scope associated with each indicator provided.

Reporting tools [GRI 103-3 Indirect Economic Impacts] [GRI 103-3 Market Presence] D.6.2.3 [GRI 103-3 Procurement Practices] [GRI 103-3 Anti-Corruption] [GRI 103-3 Energy] [GRI 103-3 Emissions] [GRI 103-3 Employment] [GRI 103-3 Occupational Health and Safety] [GRI 103-3 Training and Education] [GRI 103-3 Diversity and Equal Opportunity] [GRI 103-3 Customer Privacy] [GRI 103-3 Economic Performance]

Following its separation from Atos, in 2020 Worldline will use its own CSR collection tool from UL 360 Sustainability Software. This tool is used to facilitate the gathering of information, global workflows, validations, exploitation and visualisation of KPI results. For 2020 most of the indicators are gathering using UL 360 Sustainability Software. Most of the People indicators have

been extracted from the Group’s tool Nessie and uploaded into UL 360 Sustainability Software. A smaller number of indicators are extracted from specific software, for example MyCareer application for Learning & Development indicators, or collected during interviews and discussions.

D

Methodology of indicators D.6.3

[GRI 103-1 Worldline Specific Disclosures] [GRI 103-2 Indirect Economic Impacts] [GRI 103-2 Worldline Specific Disclosures]

Detailed information related to indicators from TRUST 2020 programme D.6.3.1

Quality Score of 8,751 – Contracts’ Service Availability & Response Times When applicable and agreed with the customer, Worldline contracts may include Service Level Agreements (SLA) linked to the availability and/or the response time of the delivered services. Therefore the SLAs are categorised in terms of “Service Availability” and “Response Time”. SLA fulfilments are measured and reported on a monthly basis to ensure timely remediation actions in case of the deviations from the agreed on SLAs. Although each Worldline Group entity is responsible to monitor all its contractual SLAs, since 2018 the SLA monitoring and reporting at Worldline Group level focus on the large service contracts and also on the most business and customer critical SLAs.

To measure the level of adherence to the SLAs in the scope of Global reporting, Worldline has defined an indicator called “ Quality Score Service Availability & Response Time ” for contracts. The quality score - Service Availability & Response Time is then calculated by dividing the number fulfilled critical SLAs by the total number of identified business critical SLAs. Then the ratio is multiplied by the financial weight of each contract. The consolidated Quality Score Service Availability and Response Time, as well as any SLA breach in the scope of Global reporting are communicated to the Worldline Executive Management on a monthly basis to ensure immediately remediation actions. This KPI is measured on the top 35 contracts, on a maximum of two SLA for each contract in scope.

Universal Registration Document 2020

217

Made with FlippingBook Ebook Creator