Worldline - 2020 Universal Registration Document


EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Ensuring business ethics within our value chain

Provide further evidences and statements on responsible ● sourcing when requested, especially during audits that may be conducted to verify compliance with the regulation. Worldline also shares in this letter a list of conflict-free validated smelters available on the Responsible Minerals Initiatives (RMI) website. Moreover, Worldline has consolidated in 2020 a set of different clauses to dispose of for buyers during contract negotiation (including clauses relating to CSR, security, audit, data protection, EBA guidelines, etc.). The CSR clause, to be systematically added in all contracts, compels the partner to align with the Business partner’s commitment to integrity charter and Worldline’s Code of Ethics, and may require a minimum of extra-financial ratings to be provided within the first year of contract with Worldline. The clause also stipulates that the Company reserves the right to conduct a CSR-related audit at its suppliers. Sustainability as a criterion for supplier D. selection To build strategic and sustainable relationships, Worldline is using a specific QCDIMS framework (QCDIMS stands for quality, cost, delivery, innovation, management and sustainability) to select its suppliers during the Request for Proposal process. Sustainability is an integral part of the decision-making process for selecting new partners as the sustainability criterion weights not less than 10% in the QCDMIS qualification (sustainability embeds the EcoVadis score, but also other criteria such as energy efficiency or the eco design of a solution, involvement of sheltered workshops employing people with disabilities, etc.). Additionally, Worldline strives to develop as much as possible local purchase to contribute positively to the economy and inclusion of its territories but also to reduce transport and environmental footprint when possible. In 2020, the proportion of spending on local suppliers represented 79% of total spending. Finally, Worldline commits to involving the sheltered workshop through in its different business activities, such as: facility management, electronic waste disposal, information processing, event organisation, etc. (as presented in Section D. of this document). In 2020, Worldline has started a partnership with the GESAT, a social integration partner to have a directory of EA/ESAT (sheltered workshops) actors according to activities/geographies that could be used when selecting a supplier. For instance, Worldline procurement has been working for many years with the sheltered workshop Beschermde Werkplaats Zottegem (BWZ) in Flanders, Belgium. Its aim is to promote the employment of people with minor mental or physical disabilities and integrate them into the professional world. This company provides the following services for Worldline: The customisation of payment Terminals: BWZ receives ● bulk shipments of naked devices and transforms these into finalised individual products that they ship afterwards to the various distributors around the world. This work includes technical inspection, loading of specific software and security keys, inclusion of accessories and final packaging;

The repair of returned terminals: distributors send ● damaged Terminals directly to BWZ where they are tested and diagnosed. The repair process includes the disassembly and exchange of modules with the objective to send them back perfectly working.

Improve continuously D.4.4.4

its suppliers’ performance (including sustainability)

Evaluating supplier on a periodic base is key to guarantee the correct management of Worldline supplier base. The Company is closely monitoring the performance of its EBA critical and strategic suppliers through the Supplier Annual Performance Committee organised by the Procurement team. Operational feedback is collected prior to this review through a satisfaction survey on the basis of quality, cost, delivery, innovation, management and sustainability (QCDIMS) requirements. This annual review is an opportunity to monitor, in addition to the business performance, the extra-financial risks and CSR performance associated with key suppliers: screening, supplier questionnaire, EcoVadis score, etc. During this Committee, the Procurement team updates the supplier operational status if necessary and decides on procurement actions to carry on for the year (engage in a preferred relationship with the supplier or on the contrary in a passive or active exit strategy). Besides, as from 2021, the new category of suppliers classified as monitored will make it possible to monitor non-strategic but risky suppliers whose performance will therefore be reassessed regularly in order to take measures to mitigate these risks. EcoVadis assessment as a main indicator of CSR performance for key suppliers In order to assess the CSR practices and mitigate the risks of its key suppliers (EBA Critical, Strategic and Monitored), Worldline has implemented its own EcoVadis supply chain platform, inviting its key suppliers (tier 1) to get assessed by EcoVadis and share their scorecard in the Worldline platform. Two invitations campaigns were launched in 2020 following Atos’ Carve-out which enabled the Company to catch up with and exceed the number of suppliers evaluated last year. Thus, in 2020, 88 different suppliers (at parent company level) were assessed by EcoVadis in Worldline platform, representing 35% of the top 250 suppliers in terms of spending and 54% of the total spending of this top 250 suppliers [WL17] . The average score of Worldline suppliers assessed nearly reached 60/100, above the average score of all companies assessed by EcoVadis globally. This platform enables Worldline to reach its TRUST 2020 objective that entails that the Company must encourage 100% of its suppliers who are rated below 40/100 on EcoVadis score to implement action plans to increase their CSR performance. This intermediate step is essential before any breach of contract as it positively contributes to change the entire ecosystem with sustainability practices, while maintaining an economic prosperity. However, if a supplier refuses to participate to an EcoVadis’ assessment or is not willing to cooperate with Worldline in order to improve its CSR performance, this supplier risks losing its contract with Worldline eventually.


Universal Registration Document 2020

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