Worldline - 2020 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

2020

2019

2018

2017

2016

2015

Indicators

GRI

GRI202-2 TC-SI-330a.3. TC-SI-330a.1

Proportion of senior management hired from the local community Number of national senior managers

372 427 87%

419 465 90%

799 862 93%

272 294 93%

222 243 91%

205 221 93%

Total number of senior managers

Percentage of national senior managers Number of national employees Total number of employees Percentage of national employees Number of national employees recruited Total number of employees recruited Percentage of national employees recruited Number of people participating in satisfaction surveys (Employees answering GPTW surveys) Participation rate to Great Place to Work Survey Percentage of positive responses to “Taking everything into account, I would say this is a great place to work” Employee satisfaction

9,923 11,179

10,888 11,958

9,372 10,173

8,687 9,340

6,872 7,426

6,263 6,758

89% 91.05% 92.13% 93.01% 92.54% 92.68%

913

- - -

1,259 1,595

953

671 759

596 653

1,114 82%

1,097

79% 86.87% 88.41% 87.14%

WL11 TC-SI-330a.2.

8,922

8,228

7,285

6,721

5,284

5,253

73%

71%

75%

77%

79%

84%

63% 64%

60% 63%

55% 59%

54% 58%

53% 57%

43% 50%

Great Place to Work Trust Index Rate

GRI405-1 TC-SI-330a.3.

Diversity and equal opportunity

Percentage of female in Worldline’s top positions WL7

32.67% 24.06% 18.52% 14.67% 20.97% 17.74%

Number of nationalities within Worldline

97

95

89

90

81

79

Percentage of females Percentage of males Disabled employees

32.66% 31.50% 30.30% 30.21% 28.75% 29.12% 67.34% 68.50% 69.70% 69.79% 71.25% 70.88%

187

167

155

141

106

100

Percentage of disabled people

2.21% 1.47%

1.61% 2.31% 1.40% 1.40%

Percentage of women that had promotions during the year Percentage of men that had promotions during the year People here are treated fairly regardless of their age People here are treated fairly regardless of their gender People here are treated fairly regardless of their race or ethnicity People here are treated fairly regardless of their sexual orientation People here are treated fairly regardless of disability Diversity perception in GPTW

18%

51%

9%

13%

9%

9%

15%

57%

11%

11%

15%

15%

WL9

78%

73%

70%

68%

71%

69%

85%

84%

81%

80%

83%

82%

89%

89%

87%

88%

85%

84%

91%

90%

87%

88%

86%

84%

89% 81%

89% 87%

86% 84%

87% 82%

77% 81%

76% 79%

Diversity Perception (GPTW)

* As mentioned above, it only concerns the former Worldline’s perimeter and not the Ingenico’s one.

166

Universal Registration Document 2020