Worldline - 2020 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

Key performance indicators about Human Resources* D.3.5

[GRI 102-8] [GRI 102-41] [GRI 201-3] [GRI 202-1] [GRI 405-1] [GRI 405-2] [WL 5] [WL 6] [WL 7] [WL 11]

2020

2019

2018

2017

2016

2015

Indicators

GRI

Employees stockplan Employees stockplan

WL5

Qualitative Qualitative Qualitative Qualitative Qualitative Qualitative

GRI102-8 TC-SI-330a.3.

Organisational workforce

Number of employees at the end of the reporting period (legal staff) Females at the end of the reporting period (legal staff) Males at the end of the reporting period (legal staff) Total employees (including supervised workers: interims + interns + subcos) Percentage of employees with a permanent contract

12,603 4,116 8,487

11,959 3,767 8,192

11,502

9,340

7,426 2,135

7,354 2,141 5,212

3,5732

,825

7,929

6,5135

,291

17,487

16,389

15,329

9,611 98% 6,439 2,755

8,392

7,689

96%

97%

98%

99%

98%

Males with a permanent contract Females with a permanent contract

8,384 4,005

8,042 3,588

6,815 2,918

5,239 2,095

5,150 2,090

Percentage of employees with a temporary contract

4%

3% 150 179

3% 144 102 91%

2% 74

1% 52 40

2% 62

Males with a temporary contract Females with a temporary contract

377 206 91%

70

51

Percentage of employees in full time working Number of males in full time employment Number of females in full time employment Percentage of employees in part time working Number of males in part time employment Number of females in part time employment

83%

89%

92%

92%

8,230 3,253

7,313 2,625 20% 879 1,142

6,610 2,351

6,230 2,092

5,125 1,701

5,002 1,664

9%

9% 231 634

11% 283 733

8% 166 434 759 572 187

8% 148 446 663 493 170

375 814

Hires

GRI401-1

New employees hires during the reporting period Males hires during the reporting period Females hires during the reporting period Number of employees leaving the Company during the reporting period Males leaving the Company during the reporting period Females leaving the Company during the reporting period Departures

1,202

1,775 1148

1,579 1096

1,097

736 466

778 319

627

483

GRI401-1

1,210

1,283

956 668 288

767 555 212

625 465 160

688 517

772 438

870 444

171

Global turnover rate Global turnover rate

WL6

9.84% 10.73% 9.40%

8.21% 8.42% 9.35%

Social dialogue

GRI102-41

Percentage of employees covered by collective bargaining agreements

73.03% 72.94% 78.27% 79.03% 82.04% 86.24%

Benefits to employees

GRI401-2

Percentage of Permanent employees participating in Death Benefits Percentage of Temporary employees participating in Death Benefits Percentage of Permanent employees participating in Disability benefits Percentage of Temporary employees participating in Disability benefits Percentage of Permanent employees participating in Health Care Percentage of Temporary employees participating in Health Care

92%

91%

98%

83%

100%

100%

84%

66%

99%

71%

97%

98%

95%

95%

89%

80%

100%

100%

84%

66%

95%

70%

97%

97%

100%

100%

92%

85%

95%

87%

98%

98%

93%

69%

90%

65%

GRI 403-9 403-10

Absenteeism rate and health and safety indicators

Global Absenteeism Rate

3.02% 3.48% 2.70% 2.78% 2.50% 2.73%

Number of Worldline employees seriously injured at work Number of Worldline employees dead work related

9 0

22

23

18

27

23

0

0

1

0

0

Average training hours per employee

GRI404-1

Average hours of training that employees have undertaken during the year

18.11 19.21 15.81

21.44 22.33 19.33

26.32 27.02

28.13 29.53 24.36

25.14 26.38 21.83

18.99 20.13 16.22

Average hours of training per male employee Average hours of training per female employee

24.6

162

Universal Registration Document 2020