Worldline - 2020 Universal Registration Document
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EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions
WL1 Service availability rate: The service availability rate concerns only SIPS Solution and especially Paypage 2.0 (Sips Direct customer) based upon Worldline SIPS platform. Also, Digital River, PaySquare, Equens, Ogone and Six Payment are excluded from the reporting scope. GRI 102-44 Overall customer Satisfaction from Tactical surveys: The reporting scope is based on the eligible revenues, representing each contract taken into account by the satisfaction survey. WL 8 Innovation sessions delivered by Worldline for customers: In 2019, innovation sessions were promoted by Global Markets among clients of Atos and Worldline with the support of BTIC network. Following Atos crave-out, Worldline no longer have access to BTIC network. In 2020, the number of delivered innovation sessions are promoted by Sales &
Marketing among clients of Worldline. The change in the definition of innovation sessions leads to a sharp increase in the number of sessions delivered in 2020. This is mainly explained by the fact that in 2019, only sessions held physically in the BTIC were accounted for. In 2020, sessions held at the customer’s site and all Worldline facilities across the world are taken into account. Due to Covid-19, innovation sessions delivered online were also taken into account. WL3 Data security incidents & percentage of open security incident Open vs Closed: Exclusion of SPS security incidents. WL3 Percentage of Employees that have attended to the Safety & Security E-learning & Percentage of Employees that have attended to the Data Protection E-learning: Exclusion of Germany as the e-learning was not deployed.
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Universal Registration Document 2020
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