Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions

CONTRIBUTION TO THE VARIOUS SDGS THROUGH OUR OFFERS (AS A PERCENTAGE OF REVENUE FROM SUSTAINABLE OFFERS IN 2020)

31% 30%

7% 7% 6%

4% 3% 3% 3% 3%

1% 1%

ODD 16

ODD 8

ODD 9 ODD 11

ODD 12

ODD 17

ODD 10

ODD 4

ODD 13

ODD 7

ODD 3 ODD 15

D

Key examples of how our offers contribute to sustainability D.2.5.3.2

Worldline solutions

Examples of economic, social and well-being, governance, trust and compliance and environment benefits Examples of economic and social benefits: This solution enables Worldline customers to provide Digital Banking Services at any time and place, allowing end users to save time in daily life by viewing account balances, transferring funds and purchasing securities online. Thus, the Company facilitates transactions through the use of mobile applications and help banks and financial institutions develop customised secure online banking services in countries with limited access to banking services, boosting digital inclusion. Examples of economic and social benefits: Internet of Everything is a fast-expanding market, where Worldline services delivery platform jointly with business partners such as manufacturers of home appliances, or vehicles, are developing solutions to make citizens’ lives more comfortable and safer. Such services could be User Based Insurance, where you pay depending on how you drive, connected home, where your refrigerators make weekly home purchases considering your wishes and needs, avoiding journeys to the supermarket, or connected fleet, where fleet corporations can manage their fleet of vehicles ensuring costs efficiencies. Examples of social and well-being benefits: These solutions provide Trusted Digitisation services in the healthcare sector, ensuring the utmost security, availability and data privacy, and facilitate health education and prevention (allowing patients to have digital access to their own health data through mobile applications, etc.). They also help increase efficiency of health system (optimising the information system of emergencies services). Examples of governance, trust and compliance benefits: These solutions embrace a wide range of offerings and services covering the whole payment value chain: processing services for customers related to card payments (issuing, acquiring), interbank clearing & settlement, account-payments, etc. By integrating utmost ethical standards and regulations in its Digital Payment solutions (such as PSD2, GDPR, the EPC’s instant payment scheme, etc.), Worldline contributes to making payments easier and safer for citizens. Examples of governance, trust and compliance benefits: This complete and modular solution for issuers, acquirers and banks provides an end-to-end portfolio of effective fraud control services: ensuring an utmost compliance with EU data protection regulation (GDPR), enhancing fraud protection and loss reduction in supply chain, and providing full transparency and accountability through record-keeping programmes to collaborate with legal systems.

Digital Banking

Connected Living

e-Health services

Digital Payments

Fraud risk management

Universal Registration Document 2020

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