Worldline - 2020 Universal Registration Document
EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions
Create CSR value for customer through our portfolio D.2.5.3 [GRI 203-1] [WL 4] [GRI 103-2 Economic Performance] and [GRI 103-2 Indirect Economic Impacts]
Assess our external contribution D.126.96.36.199 to the UN Sustainable Development Goals [WL 4] Worldline has embedded sustainability in its business to actively support its customers in managing efficiently their own sustainability challenges, thus contributing positively to their CSR ambition through their supply chain. The increasing CSR criteria in the Request for Proposals and Request for Information over the past years demonstrate the rising customers’ expectations regarding sustainability aspects of the offers. That is why reinforcing value for customers and society through sustainable and innovative solutions is a key challenge in Worldline’s CSR strategy. In this regard, the Company has assessed the contribution of its solutions to the UN Sustainable Development Goals (SDGs), proposing a universal reading grid so that customers are better able to identify key relevant information for their own sustainability performance. This analysis highlights that Worldline’s solutions provide customers with benefits that mainly contribute to the SDG 16 “Peace, justice and strong institutions,” SDG 8 “Decent work and economic growth,” SDG 9 “Industry, innovation and infrastructure,” SDG 11 “Sustainable Cities and communities” and SDG 12 “Responsible consumption and production”.
Worldline calculates its financial contribution to the SDGs using the following methodology: Worldline has performed a detailed and analytical 1. sustainability analysis of all its oers to identify and measure their various economic, social, environmental and ethics benefits. Each oer has been screened by product managers and sustainability experts over these 4 categories of benefits: Economic/Social and wellbeing/Governance, trust and compliance/Environment footprint . For those four categories, sub criteria have been defined which allows a matching with the UN SDGs, as presented below; The entire analysis enables to assess whether the offer 2. has a positive impact on each criterion and weight this impact in terms of percentage of sustainability per categories and per SDGs; Based on the weight of the oer in its revenue, Worldline is 3. then able to calculate its financial contribution to the SDGs.
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Generating growth with solutions that make payments processes easier and more customised, thus improving customer experience and loyalty.
Supporting the protection of vulnerable populations with solutions facilitating access to payment and e-health services that contribute to financial and social inclusion.
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Contributing to the prevention of data privacy and cyberthreats risks through all worldline solutions and to the reduction of fraud through solutions such as the online fraud detection application which supports citizenship and democracy.
Fighting pollution against climate change and waste production with digital solutions that reduce paper and transports use and improve energy consumption management (through smart grid technology for instance).
Results In 2020, Worldline has generated € 1,055 million of sustainable revenue, which is broken-down as follow on the five main SDGs to which the Company contributes most through its business.
Universal Registration Document 2020
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