Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions

Bringing AI on Edge devices is another important ● emphasis of our works. Being confronted with more and more smart devices, having a large fleet of Payment Terminals, bringing AI to these edge devices with limited computational resources can be a challenge. Optimising our AI models, using the latest compression techniques and selecting and tuning the right technology stacks allows the Group to integrate more and more intelligence in e.g. our data centres (IoT sensor network) and Point of Sale terminals. The same techniques are also applied when Ensuring digital accessibility D.2.2.2.1 In 2018, Worldline set up an internal accessibility policy which defines the guidelines for every employee in order to improve the digital accessibility of the Company’s projects and solutions, as well as the integration of people with disabilities internally. To continuously develop its knowledge and best practices around disability technologies, Worldline has implemented several actions: Cross-department design thinking with CCQA (Quality ● Assurance Competence Centre), Studio, Research, Development & Innovation and SDCO entities which collaborate to provide technical support to designers, developers and testers around technical accessibility solutions & criteria. For instance, the Research, Development & Innovation teams are working on the development of several proof of concept, such as “WL Hear 2 Pay”, a payment terminal accessible to the visually impaired and people with cognitive impairment. This terminal provides the user with audio support throughout the transaction. This project, initiated by a multinational team, responds to the many European Directives on the accessibility of public infrastructures. Besides, Studio and SDCO have also created an open-source HTML component library named KAWWA (Worldline Web Application Toolkit). Its goal is to make it easier for developers to produce quality HTML/CSS/JS code that complies with the Web Content Accessibility Guidelines (WCAG). Finally, CCQA has set up a digital accessibility test and audit offers for the web, mobile and Documents refers to WCAG, EN guidelines and RGAA rules; The internal digital accessibility offer has evolved to ● include native mobile applications and any human-machine interface intended for the general public, such as payment terminals and software packages. This offer has been extended to the documentary part and learning accessibility through the FALC or the Easy-To-Read best practices. In fact, learning accessibility has become a requirement for public administrations by the European Commission; Innovate sustainably D.2.2.2

running our intelligent authentication solutions on mobile

devices;

Reducing the ecological footprint of electronic (payment) ● transactions is an area where its research is involved. For example, in the field of Artificial Intelligence ( e.g. for fraud detection) Worldline is looking for optimised Machine Learning models and approaches that reduce processing time.

Experts in digital accessibility in the Worldline Expert ● community since its creation, contributing to the academic and industrial environment around disability technologies; Training courses on last technologies in web/mobiles app ● accessibility, available in the internal trainings catalogue. Besides, Worldline collaborates with the academic community in training and awareness of teachers on digital and documentary accessibility, e.g. online Learning for people with disabilities during the Covid-19 period in 2020; External partnership on accessibility to ensure the ● integration of users with disability in its innovation, with various European organisations (Valentin Hauy, CFPSAA, Oogvereniging, Fondation I See, etc.) that contributes to the improvement of products like VALINA and YUMI payment terminals. In order to strengthen compliance with international law and national laws, Worldline has joined the list of discussions of the Dinum around RGAA’s requirement to be aware of any changes in standards. Worldline also ensures to follow the evolution of European and international standards and their inclusion in its productions. Designing Green IT solutions D.2.2.2.2 If Worldline already addresses the energy efficiency of its data centres and the eco-design of its payment terminals (refer to this document Section D.5), the Research, CCQA, Development & Innovation team with the Expert community and the CSR team, is working more specifically to develop energy-efficient software programming. Thus, this initiative has set up a technical offer around energetic measures of mobile applications thanks to the GreenSpector tool. Projects are carried out in this context to measure the energy consumption of a mobile application provided by Worldline as well as the autonomy of the payment terminals, for example, the energetic optimisation for VALINA terminal & Worldline Mail & Drive Android App

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