Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions

Spur sustainable innovation D.2.2

Innovation management D.2.2.1

Worldline’s approach to innovation D. management [WL2] [WL8] Worldline has a two-fold approach to innovation: Incremental: part of the innovations developed by ● Worldline improves the existing services and processes designed for its customers on a daily basis. The climate of trust and proximity established with its customers also reinforces Worldline’s value creation by allowing a better understanding of their needs and issues. Worldline’s presence in multiple markets is a valuable asset that enables it to offer its solutions in new markets based on feedback from elsewhere; Radical / Disruptive: in parallel, Worldline is also focusing ● its research, development & innovation efforts on proactively exploring and developing technologies that provide solutions to its customers’ current and future issues with an innovative perspective and angle. Worldline adapts and markets its innovations to its customers through innovation workshops, “proof-of-concept” and other means to promote their usefulness. In order to support this two-fold approach, Worldline ensures first that key use cases and technologies are properly identified and monitored for instance within the scope of the Worldline Labs. Secondly, it aims to develop strong connections between the Worldline Labs and its business entities through a network of ambassadors between the Worldline Labs and other entities. Many of Worldline’s Research, Development & Innovation engineers are closely integrated within Worldline’s operational teams and focus primarily on incremental innovation, while other engineers are focused on longer-term projects dedicated to disruptive innovation. Within Worldline, 38% of Research, Development & Innovation department employees are PhDs and PhD students [WL2] . The Group’s Research and Development expense amounted to € 147.4 million in 2020 and € 97.6 million in 2019. The 2020 amount indicated here represents the expense made by Worldline over the year 2020, including on the former Ingenico scope over the two last month of the year when it was consolidated in Worldline. Taking into account the R&D expense of Ingenico over the 10 first months of the year as if Ingenico would have been consolidated since January 2020, this expense would have reached circa € 340 million in 2020, materializing the strong increase of the new Worldline R&D

capacities. For more information, please refer to this present document, Section C. Innovation management in Worldline consists in promoting, stimulating, facilitating and valorising innovation, which requires the development of a strong culture of innovation. By communicating on innovation as a company value, by providing examples of innovations and by highlighting positive behaviours as well as success stories, Worldline ensures that all employees can understand what innovation is, how important it is, that everyone is concerned, and stimulates it in many ways: Top-down, by leveraging trends and monitoring ● competitive intelligence; Bottom-up, by appealing to the creativity of each ● employee; Laterally, through interactions, including open innovation, ● with its market, industrial and academic ecosystems. Worldline facilitates innovation by providing tools, training, processes, communities and initiatives. For example, Worldline’s idea incubation programme helps innovators define, refine, explore, develop and grow their ideas to the point they can be adopted as part of mainstream processes. Valorisation is primarily done by integrating innovations into Worldline’s offerings portfolio, but also through patents and know-how. As part of its Innovation management, Worldline conveys amongst the key following messages: An inclusive definition of innovation so that everyone ● feels concerned and able to innovate and understands that innovation is not just about technology, but also products, services, processes, organisation, marketing, sales, business models, as well as social aspects; The importance of ambidexterity: the Company must be ● capable of simultaneously exploiting current sources of revenue, while exploring new opportunities that will become the revenue of tomorrow. Keeping a good balance between exploration and exploitation is therefore essential; Innovation is a process: (search/select/implement/ ● capture) that needs to be structured, monitored and aligned to a strategic agenda; Innovation being tightly bound to knowledge, experience ● and learning , these forms of return need to be taken into account for the evaluation of innovative projects.


Universal Registration Document 2020


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