Worldline - 2020 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

Main key performance indicators* D.1.4

[GRI 102-44] [GRI 405-1] [GRI 418-1] [GRI 419-1] [WL 1] [WL 2] [WL 3] [WL 5] [WL 6] [WL 7] [WL 8] [WL 9] [WL 10] [WL 11] [WL 17]

2020

2019 2018 2017 2016 2015

Worldline challenges Building client’s trust with fully available and secured platforms and reinforcing value for clients through sustainable & innovative solutions

Aspects Market intimacy

GRI standards Indicators

WL1 Service availability rate

99.91% 99.95% 99.97% 99.96% 99.88% 99.81%

Overall customer Satisfaction from Tactical surveys

GRI102-44

8.20 8.20

8.10

8.10 7.67

7.26

GRI102-44 Net promoter score

49% 47% 41% 40% 29% 1%

Innovative solutions

Innovation sessions delivered by Worldline for customers

WL8

51 56

14 55

15 47

9

10 44

17

WL2 Number of WIN members

45

45

Percentage of PhD and PhD students at R&D department Total number of substained complaints (more than 100K eu ros)

WL2

37% 38% 49% 49% 45% 46%

Fully available and secured platforms Talent attraction and development

GRI418-1

0

0

0

0

0

0

WL3 Number of security incidents

561

274

159

150

110

126

Being a responsible employer by revealing our employees potential

Average hours of training that employees have undertaken during the year Percentage of employees who received a regular performance and career development review du ring the year Participation rate to the Great Place to Work survey

GRI 404-1

18.11

21.44 26.32 28.13 25.14 18.99

GRI 404-3

88.32% 82.43% 90.65% 97.40% 94.23% 96.62%

Employee engagement

WL11

73% 71% 75% 77% 79% 84%

WL11 TC-SI-330a.2. Great Place to Work Trust Index rate

65% 63% 59% 58% 57% 50%

Qualita- tive

Qualita- tive

Qualita- tive

Qualita- tive

Qualita- tive

Qualita- tive

WL5 Employees stockplan WL6 Global turnover rate

9.84% 10.73% 9.40% 8.21% 8.42% 9.35% 32.66% 31.50% 30.30% 30.21% 29% 29% 81% 87% 84% 82% 81% 79%

Cultural diversity

GRI 405-1 Percentage of females

WL9 Diversity perception (GPTW)

Percentage of females in Worldline’s top positions

WL7

33% 24.06% 18.52% 14.67% 20.97% 17.74%

Smart working GRI 403-9 403-10 Absenteeism rate%

3.02% 3.48% 2.70% 2.78% 2.50% 2.7%

Endorsing our business ethics within our value chain

Ethics and Compliance

Percentage of management employees trained in Code of Ethics - Virtual Classroom Percentage of employees trained in Code of Ethics - E-learning Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulation Proportion of spending on local suppliers at significant locations of operation

GRI 205-2

-

82%

-

77%

-

68%

GRI 205-2

96% 95% 95% 95% 82% 71%

GRI 419-1

0

0

0

0

0

0

Strong suppliers partnership

GRI 204-1

79% 79% 86% 86% 88% 84%

Percentage of strategic suppliers evaluated by EcoVadis Percentage of strategic suppliers’ expenses assessed by EcoVadis Energy consumption within the organization (GJ) Energy consumption by revenue (GJ/million euros) Energy consumption by employee (GJ/employee)

WL17

35% 45% 38% 30% 26%

-

WL17

54% 56% 50% 49% 47%

-

Leveraging the eco efficiency of our data centers and offices

Eco efficient operations

GRI 302-1

301,172 320,571 301,349 281,972 265,636 248,258

GRI 302-3

135

135

189

225

240

232

GRI 302-3

24 27.23

30

37

42

41

GRI 305-4 Total CO 2 emissions (t)

8,626 11,461 10,074 11,253 11,842 10,330

CO 2 emissions by revenue (tCO 2 /million euros)

GRI-305-4

3.90 4.95

6.81

8.98

11

10

CO 2 emissions by employee (tCO 2 /employee)

GRI-305-4

0.70 0.99

1.07

1.48

2 9

1.7

WL10 Number of ISO 14001 certified sites

15

11

9

9

9

* As mentioned above, it only concerns the former Worldline’s perimeter and not the Ingenico’s one.

110

Universal Registration Document 2020