Worldline - 2020 Universal Registration Document
D
EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business
Main key performance indicators* D.1.4
[GRI 102-44] [GRI 405-1] [GRI 418-1] [GRI 419-1] [WL 1] [WL 2] [WL 3] [WL 5] [WL 6] [WL 7] [WL 8] [WL 9] [WL 10] [WL 11] [WL 17]
2020
2019 2018 2017 2016 2015
Worldline challenges Building client’s trust with fully available and secured platforms and reinforcing value for clients through sustainable & innovative solutions
Aspects Market intimacy
GRI standards Indicators
WL1 Service availability rate
99.91% 99.95% 99.97% 99.96% 99.88% 99.81%
Overall customer Satisfaction from Tactical surveys
GRI102-44
8.20 8.20
8.10
8.10 7.67
7.26
GRI102-44 Net promoter score
49% 47% 41% 40% 29% 1%
Innovative solutions
Innovation sessions delivered by Worldline for customers
WL8
51 56
14 55
15 47
9
10 44
17
WL2 Number of WIN members
45
45
Percentage of PhD and PhD students at R&D department Total number of substained complaints (more than 100K eu ros)
WL2
37% 38% 49% 49% 45% 46%
Fully available and secured platforms Talent attraction and development
GRI418-1
0
0
0
0
0
0
WL3 Number of security incidents
561
274
159
150
110
126
Being a responsible employer by revealing our employees potential
Average hours of training that employees have undertaken during the year Percentage of employees who received a regular performance and career development review du ring the year Participation rate to the Great Place to Work survey
GRI 404-1
18.11
21.44 26.32 28.13 25.14 18.99
GRI 404-3
88.32% 82.43% 90.65% 97.40% 94.23% 96.62%
Employee engagement
WL11
73% 71% 75% 77% 79% 84%
WL11 TC-SI-330a.2. Great Place to Work Trust Index rate
65% 63% 59% 58% 57% 50%
Qualita- tive
Qualita- tive
Qualita- tive
Qualita- tive
Qualita- tive
Qualita- tive
WL5 Employees stockplan WL6 Global turnover rate
9.84% 10.73% 9.40% 8.21% 8.42% 9.35% 32.66% 31.50% 30.30% 30.21% 29% 29% 81% 87% 84% 82% 81% 79%
Cultural diversity
GRI 405-1 Percentage of females
WL9 Diversity perception (GPTW)
Percentage of females in Worldline’s top positions
WL7
33% 24.06% 18.52% 14.67% 20.97% 17.74%
Smart working GRI 403-9 403-10 Absenteeism rate%
3.02% 3.48% 2.70% 2.78% 2.50% 2.7%
Endorsing our business ethics within our value chain
Ethics and Compliance
Percentage of management employees trained in Code of Ethics - Virtual Classroom Percentage of employees trained in Code of Ethics - E-learning Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulation Proportion of spending on local suppliers at significant locations of operation
GRI 205-2
-
82%
-
77%
-
68%
GRI 205-2
96% 95% 95% 95% 82% 71%
GRI 419-1
0
0
0
0
0
0
Strong suppliers partnership
GRI 204-1
79% 79% 86% 86% 88% 84%
Percentage of strategic suppliers evaluated by EcoVadis Percentage of strategic suppliers’ expenses assessed by EcoVadis Energy consumption within the organization (GJ) Energy consumption by revenue (GJ/million euros) Energy consumption by employee (GJ/employee)
WL17
35% 45% 38% 30% 26%
-
WL17
54% 56% 50% 49% 47%
-
Leveraging the eco efficiency of our data centers and offices
Eco efficient operations
GRI 302-1
301,172 320,571 301,349 281,972 265,636 248,258
GRI 302-3
135
135
189
225
240
232
GRI 302-3
24 27.23
30
37
42
41
GRI 305-4 Total CO 2 emissions (t)
8,626 11,461 10,074 11,253 11,842 10,330
CO 2 emissions by revenue (tCO 2 /million euros)
GRI-305-4
3.90 4.95
6.81
8.98
11
10
CO 2 emissions by employee (tCO 2 /employee)
GRI-305-4
0.70 0.99
1.07
1.48
2 9
1.7
WL10 Number of ISO 14001 certified sites
15
11
9
9
9
* As mentioned above, it only concerns the former Worldline’s perimeter and not the Ingenico’s one.
110
Universal Registration Document 2020
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