Worldline - 2020 Universal Registration Document
D
EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business
The table above shows Worldline’s sustainable development performance in 2020, in alignment with the United Nations Sustainable Development Goals (Section D.1.1.4).
Key Performance Indicators from the TRUST 2020 programme
2020 Target
2020
CSR Challenges
Indicators
2015 2016 2017 2018 2019
Building client’s trust with fully available and secured platforms and reinforcing value for clients through sustainable & innovative solutions
Quality Score - Contracts’ Service Availability & Response Time % of alignment with the Service Level Agreements (SLA) on service availability % of alignment with the Service Level Agreements (SLA) on response time % of incident responses compliant with Worldline security policy % of Compliance Assessment of Data Processing (CADP) performed for all processing activities Revenue generated through sustainable solutions that contribute to societal and environmental progress (in €) Overall customer Satisfaction from Tactical surveys Number of employer brand study citations % of employees satisfied with the trainings provided by Worldline % employee satisfaction as measured by the Trust Index of the Great Place to Work ® survey Gap between the% of females in management positions and the% of females in the overall workforce % of suppliers evaluated by EcoVadis with a score below 40 that are encouraged by Worldline to have an action plan to solve critical findings identified % of CO 2 emissions offset from data centers, buildings and business travels % of CO 2 emissions offset from payment terminals based on a Life Cycle Assessment (LCA) Level obtained in the EcoVadis assessment
-
-
- 9,608 9,871 9,817
9,875
- 95.54% 95.49% 95.82%
-
-
100%
- 98.52% 98.58% 97.95%
-
-
100%
-
97% 98.67 98.74% 99.64% 100% 100%
-
-
-
97% 99% 99.7% 100%
575 586 770 816 1,016 1,055
725
7.3
7.8
8.1
8.1
8.2
8.2
8
Being a responsible employer by revealing our employees potential
0
1
3
3
5
7
5
86% 88.4% 87.8% 89.5% 88%
90%
50 57% 58% 59% 63% 65%
60%
- 7.5 pts 7.5 pts 7.3 pts 6.9 pts 10 pts
0 pts
Endorsing our business ethics within our value chain
Silver
Gold Gold Gold Gold Platinium Gold
- 100% 100% 89% 100% 100% 100%
Leveraging the eco-efficiency of our data centers and offices
32% 31% 83% 100% 100% 100% 100%
- 100% 100% 100% 100% 100% 100%
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Universal Registration Document 2020
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