Worldline - 2019 Universal Registration Document

CONTENTS A

E AFR FINANCIALS

GROUP OVERVIEW Business profile A.1

3

209

Main factors affecting the Group’s E.1 revenue and profitability

4 5 6 7

210 216 231 232

Revenue profile A.2

Operational review E.2

Interview with Gilles Grapinet A.3

2020 Objectives [GRI 102-7] E.3 Financial review [GRI 102-7] E.4 Consolidated financial statements E.5 237 Parent company financial statements E.6 290 Worldline SA five years financial E.7 summary (from parent company financial statements) 317 Related Party Transactions E.8 319 Non-IFRS financial measures E.9 324 F

Worldline in 2019 A.4 Group presentation A.5

11

B THE PAYMENT INDUSTRY Non-card based payments B.2 Other services in and around the B.3 payment value chain Key Market Trends and Drivers of B.4 Change Card Payments B.1

21 22 24

25

27

AFR RISK ANALYSIS

327

Risk management activities F.1

328 331 341 343 345

C WORLDLINE

Risk factors F.2

Mitigation measures F.3 Legal Proceedings F.4

35

Description of the Group’s three C.1 Business Lines services Competitive Strengths C.2 Worldline’s Business Model C.3 Worldline: a regulated Group C.4

Internal Control F.5

36 55 58 62 68 72 73 74 75 76 71

G AFR CORPORATE GOVERNANCE AND CAPITAL

Strategy C.5

351

2019-2021 Ambition C.6

Legal Information G.1

352 356 392 439

Technology C.7

Corporate Governance G.2

Sales and marketing C.8

Executive compensation and stock G.3 ownership 2020 Annual General Meeting G.4 Evolution of capital and stock G.5 performance

Procurement and suppliers C.9

Investments C.10

Property Plant and Equipment C.11 Research and development, Patents C.12 and Licenses D AFR EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s D.1 business Building customer trust with reliable, D.2 secured, innovative and sustainable solutions

441

77

H APPENDIX

453

Persons responsible H.1

454 455 461 470 471

79

Definitions H.2

Cross-reference tables H.3

80

Contacts H.4 Locations H.5

101 127

Being a responsible employer D.3 Ensuring business ethics within our D.4 value chain 157 Reducing our environmental footprint D.5 174 Reporting methodology and scope for D.6 non-financial indicators 197

The elements of the Annual Financial Report are identified by the AFR symbol AFR .