Worldline - 2019 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s business

Main key performance indicators [GRI 102-44] [GRI 405-1] [GRI D.1.4 418-1] [GRI 419-1] [WL 1] [WL 2] [WL 3] [WL 5] [WL 6] [WL 7] [WL 8] [AO 2] [AO 11] [AO 14] [AO 16] [AO 17]

GRI standards Disclosures

2019

Topics

Worldline challenges

Building client's trust with fully available and secured platforms and reinforcing value for clients

Market intimacy

WL 1 Services availability rate

99.95%

GRI 102-44 Overall customer Satisfaction from Tactical surveys

8.20 47%

GRI 102-44 Net promoter score

through sustainable & innovative solutions

Innovative solutions

Innovation sessions delivered by Worldline for customers

WL 8

14 55

WL 2 Number of WIN members

Percentage of PhD and PhD students at R&D department

WL 2

38%

WL 2 External awards success rate

0%

Fully available and secured platforms

GRI 418-1 Total number of sustained complaints (more than €100 thousand)

0 

WL 3 Number of security incidents

274

Being a responsible employer by revealing our employees potential

Talent attraction and development

Average hours of training that employees have undertaken during the year

GRI 404-1

21.4

GRI 404-3 Percentage of employees who received a regular

performance and career development review during the year AO 2 Participation rate to the Great Place to Work® survey

82.43%

71% 63%

Employee engagement

AO 2 Great Place to Work Trust index rate

WL 5 Employees stockplan

Quali- tative 10.73% 31.50%

WL 6 Global turnover rate

Cultural diversity

GRI 405-1 Percentage of females

AO 6 Diversity perception (GPTW)

87%

WL 7 Percentage of females in Worldline's top positions

24.06%

Smart working GRI 403-2 Absenteeism rate %

3.48%

AO 11 Total number of collaborative working communities Percentage of management employees trained in Code of Ethics – Virtual Classroom Percentage of employees trained in Code of Ethics – E-learning GRI 419-1 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulation GRI 204-1 Proportion of spending on local suppliers at significant locations of operation GRI 205-2

Endorsing our business ethics within our value chain

Ethics and Compliance GRI 205-2

82.43%

94.90%

0

Strong suppliers partnership

79%

Percentage of strategic suppliers evaluated by EcoVadis

AO 17

45.2%

AO 17 Percentage of total expenses assessed by EcoVadis GRI 302-1 Energy consumption within the organization (Gj) GRI 302-3 Energy consumption by revenue ( Gj/€ million) GRI 302-3 Energy consumption by employee (Gj/employee)

56.09% 320,571

Leveraging the eco efficiency of our data centers and offices

Eco efficient operations

134.6 27.23 11,461

GRI 305-4 Total CO 2 emissions (t)

GRI-305-4 CO 2 emissions by revenue (tCO 2 /€ million) GRI-305-4 CO 2 emissions by employee (tCO 2 /employee)

4.95 0.99

AO 14 Number of ISO 14001 certified sites

12

98

Universal Registration Document 2019