Worldline - 2019 Universal Registration Document
EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s business
Our CSR performance D.1.3
Concretize our progress through the TRUST 2020 program [GRI 102-15] D.1.3.1 In 2016, Worldline has defined its TRUST 2020 CSR ambition for each of its material challenges in order to reinforce its leadership and define its roadmap for the coming years. This long-term commitment, strongly bolstered by Worldline general management, aims at positioning “trust at the heart of everything we do” within the Worldline ecosystem and making CSR a transformation vehicle to mobilize the entire Company. It allows Worldline to meet its sustainability challenges in the areas of services availability, sustainable innovation, customer satisfaction, security, data protection, talent attractiveness, responsible procurement and environment. The Company has set 14 specific and measurable CSR objectives that it intends to achieve by 2020, and announces its progress on a yearly basis.
These great results have encouraged Worldline to step up efforts and implement all the necessary action plans and innovative CSR initiatives in line with the new market trends to accelerate this momentum and progress further toward its 2020 targets in all areas: Worldline reached its objective of turnover achieved ● through solutions contributing to social and environmental progress with an amount of 1,016 € millions in 2019; In 2019, Worldline reached its customer satisfaction ● objective with 8.2/10; In 2019, 99% of Compliance Assessment of Data ● Processing (CADP) have been performed for all processing activities; In 2019, the Great Place to Work ® index continues to ● increase (+4 points) while covering a larger perimeter of employees from Worldline’s new entities. Overall satisfaction rate reached 63% compared to the target of 60%; 89.50% of employees have declared themselves satisfied ● with the training provided; The “Happy Trainees” label was renewed, reinforcing ● Worldline employer brand; Worldline now offsets 100% of its CO 2 emissions, adding to ● its perimeter the compensation of its CO 2 emission relating to offices in addition to its data centers and business travels. Also, 100% of emissions from the payment terminals lifecycle have been offset once again in 2019. Consequently, Worldline is one of the first companies to contribute to the carbon neutrality in its industry. The table above shows Worldline’s sustainable development performance in 2019, in alignment with the United Nations Sustainable Development Goals (Section D.1.1.4).
The specific objectives are measured each year and the action plans are carried out at the Group level. They are based on external and internal inputs thanks to meetings with stakeholders and investors as well as questionnaires received from rating agencies and from our customers. Worldline review each year the indicators and takes into account the results obtained, the progress still expected, the emergence of new topics and new priorities. 2019 Achievements In 2019, Worldline had already achieved close to 57% of its TRUST 2020 objectives. Worldline achieved its long-term goals, related to customer satisfaction, by reaching an overall score of 8.2/10 and, related to the revenue generated through its sustainable offers, by surpassing its € 725 million objective since 2017. Regarding the environment, Worldline also continue achieving in 2019 its TRUST 2020 climate change goal by offsetting 100% of the CO 2 emissions from its payment terminals’ lifecycle and from its offices, data centers and business travels.
Universal Registration Document 2019
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