Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s business

The main risks affecting Worldline Group D.1.2.2.2 The 12 significant risks identified have been prioritized through the following risk matrix (according to major potential consequence and likelihood scale), and clustered by main challenges.

People engagement

Cyber and advanced security offering

Operational excellence Legal & internal control mechanisms Trust & compliance throughout the value chain

People’s career development

Collaborative environment and being a responsible employer by leveraging well-being at work

Delivery quality and competitive advantage

Sustainable digital transformation and Business reinvention

Customer relationship management

Training & human capital development

Sustainable innovation

Employee well-being at work

Data protection

Talent & Expert attraction & retention

System security, reliability & continuity

BUSINESS

PEOPLE

D

ENVIRONMENT

Compliance with laws and regulations

ETHICS & VALUE CHAIN

Climate change

Circular economy

Responsible procurement & due diligence in the value chain

Bribery and corruption

RISKS

Eco-efficient products, recycling opportunities

Energy efficiency International environmental standards & initiatives Developing sustainable solutions

Operational excellence Legal & internal control mechanisms Trust & compliance throughout the value chain

OPPORTUNITIES

More details on the 12 risks and their matching opportunities and SDGs for each challenge are available in the sub chapters of Section D of this document, as indicated in the following table. For more information on the business challenge and its risks and opportunities, refer to this document, Section D.2.1 “Meet customer expectations”. For more information on the People challenge and its risks and opportunities, refer to this document, Section D.3.1 “Meet employee expectations”.

For more information on the Ethics & Value Chain challenge and its risks and opportunities, refer to this document, Section D.4.1 “Meet the highest level of ethics for all stakeholders”. For more information on the Environment challenge and its risks and opportunities, refer to this document, Section D.5.1 “Meet society expectations for a sustainable environment”.

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Universal Registration Document 2019