Worldline - 2019 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s business

Risk analysis methodology and risk D.1.2.2.1 matrix Identification of inherent gross risks that Worldline might 1. face in view of its activities, markets, international scope, and countries of operation. This selection of non-financial risks relied both on the internal Worldline’s ERM which provides a complete overview of the different types of risks identified through management interviews, materiality analysis, etc., and on external sources (GRI disclosuress, extra-financial agency questionnaires, etc.). The analysis identified 31 inherent gross risks, which have been connected to Worldline’s four main challenges (Business, People, Ethics & Value Chain, Environment). The risks are inherent or gross: Worldline’s ability to deal through the risk has not been considered in the analysis. Prioritization of significant risks that have been 2. assessed according to their probability of occurrence, and their potential legal, operational, financial and reputational consequences for Worldline. A likelihood scale (rare, unlikely, possible, likely or almost certain), a magnitude scale (insignificant, minor, moderate, major, critical) and weights have been used to carry out this exercise. a risk is considered as significant if it is at least considered as

“possible” in terms of probability, and its potential consequences at least “major”. external expertise has contributed to building the tool, while inputs from internal resources, notably top management, have been requested to assess the risk occurrence and the potential legal, operational, financial and reputational consequences for each inherent risk, in order to realize this prioritization of the main risks. Validation of 12 significant inherent gross risks. Based 3. on this analysis, Worldline considers that no other non-financial risks than the ones presented hereafter are significant to the Group. Worldline’s policies and systems to prevent and mitigate these significant risks are presented or cross-referenced in the present analysis. Leverage these risks as opportunities. Worldline’s 4. fast-changing environment is creating new digital threats but also valuable opportunities, notably by contributing to the UN SDGs. For instance, Worldline uses its ERM framework to better tackle fraud, corruption, and cyber threats through its innovative and sustainable solutions and by applying the highest ethical standards. thus, it enhances economic transparency and trust for its stakeholders and society at large.

Major potential consequence

Data protection

System security, reliability and continuity

Talent attraction & retention

Circular economy

Climate change

Employee well-being at work

Customer relationship management

Bribery, corruption and fraud facilitation

Compliance with laws and regulations

Training & human capital development

Sustainable innovation

Responsible procurement & due diligence in the value chain

Likelihood scale

Likely

Possible

Almost certain

Building clients’ trust with fully available and secure platforms Reinforcing value for clients through sustainable and innovative solutions Being a responsible employer by revealing our employees’ potential

Ensuring our business ethic within our value chain

Leveraging the eco-efficiency of our data-centers and offices

90

Universal Registration Document 2019