Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s business

Prioritization of most relevant topics in our materiality 2. matrix Worldline evaluated the relevancy and financial impacts according to its stakeholders’ feedback for each identified issue within the four main challenges. This analysis also took into account the specific business challenges of Worldline in the ICT and e-payment sectors (for instance with integrating the innovation topic), as well as the Company’s business strategy and, to a lesser extent, international standards and regulations and sustainability best practices in the Company’s sectors. The materiality review was conducted through several internal and external interviews and through benchmark studies.

A-Sta k eholders Expectations

B-ICT Sectors Challenges

C-Worldline Business Strategy

D-International Standa rds and R egulations

E-Sustainability Best Practices

The results of the 2018 analysis were formalized in the following Worldline Materiality Matrix, which was validated by senior management, and where the “relevance to stakeholders” explains the stakeholders’ interest for the issue and the “impacts on Worldline” displays the impact of the issue on the Company.

D

Innovative solutions

People diversity

Available & secured platforms

Data Privacy

Talent attraction & development

Ethics & compliance

Strong suppliers partnership

Market intimacy

Smart working environment

Energy transition

Relevance to stakeholders

operations Eco-efficient

Impacts on Worldline

Building clients’ trust with fully available and secure platforms Reinforcing value for clients through sustainable and innovative solutions Being a responsible employer by revealing our employees’ potential Ensuring our business ethic within our value chain Leveraging the eco-efficiency of our data-centers and offices

All of these challenges are covered by dedicated indicators, which are detailed in the Trust 2020 program and are regularly monitored.

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Universal Registration Document 2019