Worldline - 2019 Universal Registration Document

C

WORLDLINE Technology

Technology C.7

Worldline operates its business as one global factory that serves each of the Group’s three Global Business Lines. Under this approach, Worldline continually seeks ways to leverage its industrial scale, processes based on standardized tools,

shared best practices and efficient use of global resources to deliver services at competitive prices. Worldline’s competence centers, IT platforms, data centers, and hardware are central

assets in this effort.

IT Platforms C.7.1

Worldline currently provides its payment acceptance, card and infrastructure, until its completion in 2021, with some non-card payment data processing, support to payment mean significant benefits crystallized in 2018 (Payments 2.0, issuance, fraud detection and dispute handling services, and migrations of front-end servers on Worldline Pay Front Office, Mobility and Transactional Services, using a set of separately go-live on Worldline Pay Issuing Back-Office among others). developed specialized IT platforms coming from continuous This will enable the full delivery on the European continent of investments carried over multi-years programs. The integration the scale benefits linked to the combined volumes of the plan is under execution and delivers the progressive former platforms, while freeing up capacities to invest in new convergence of these platforms towards a unified technological innovations.

Data Centers and Hardware C.7.2

In Europe, Worldline operates a network of eight interconnected, highly secure and fully redundant data centers limited staff policy, infrastructure monitoring, annual risk located in France, in Germany, Belgium, the Netherlands and management reviews, regular business continuity procedures Italy. Worldline’s European data center hub covers an area of and internal and customer audits. Worldline also operates a more than 6,000m 2 , and runs approximately 20,000 servers small data center in India. In addition, Worldline contracts to with a storage capacity of approximately 18PB of data. In total, use a number of additional highly secure and standard certified Worldline’s European hub data centers process approximately data centers operated either by Atos or by other third party 85% of the Group’s total transaction volumes. All of Worldline’s data center providers. In total, these data centers process European hub data centers, which are tailored to fit the needs approximately 15% of the Group’s total transaction volumes. of its specific businesses, are compliant with the Payment These data centers are distributed globally, and are located in Card Industry Data Security Standard (PCI-DSS and 3DS) the United Kingdom, Spain, Germany, Argentina, the USA, required for payment service providers to accept, transmit or Russia, China, Hong Kong, Malaysia, Lithuania, Latvia, and also store cardholder data, and are also certified under ISO 9001 in Luxembourg and Switzerland after the acquisition of Six (quality management) and ISO 14001 (environmental Payment Services. To benefit from maximum network management), DK (Deutsche Kreditwirtschaft), as well as connectivity, the Group uses four European ISO 27001 (security). All of these data centers meet at least telecommunications centers (located in France, Belgium and Tier 3 “Telecommunications Infrastructure Standards”. Germany) rented from external parties that are interconnected Worldline’s European hub data center facilities are all with its data centers through high capacity optical fiber connected for back-up and are compliant with IT Infrastructure networks. Worldline’s data centers, networks, servers, and Library (ITIL V3) IT service management “best practice” telecommunications centers are operated and maintained by a standards and applicable banking standards. Worldline ensures global infrastructure and operations team of approximately that strict security measures are taken at all of the data 1,300 information technology experts. centers it uses, including video surveillance, access control, a

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Universal Registration Document 2019