Worldline - 2019 Universal Registration Document

WORLDLINE Worldline’s Business Model

Worldline’s Business Model is formulated in line with the recognised International Integrated Reporting Council (IIRC) guidelines which enable a broader view of the concept of value creation. The infographic below illustrates how Worldline’s activities impact the different forms of capital (financial, manufactured, human, intellectual, natural, social and relationship capital), converts resources (inputs based on capital) into outputs (products and services, waste) and eventually outcomes (positive and negative consequences for the capital). It also consistently matches the Company’s contribution to the UN SDGs.

VALUE 2019

VALUE CREATION FOR STAKEHOLDERS

WORLDLINE BUSINESS LINES & RESULTS

SDGs

FINANCIAL

The Group’s positioning across the extended payments ecosystem affords it an overview of the industry, permitting it to react quickly to regulatory or other changes and to capitalise on new opportunities generated by them. The Group’s objective is to enable sustainable economic growth and reinforce trust and security by making solutions that are environmentally friendly, accessible to all and support societal transformations.

Investors & shareholders

6.9% organic growth

C

25.3% OMDA Profitability after IFRS 16

MANUFACTURED

Suppliers & Customers

9,871/9,875 Quality Score – Contracts’ Service Availability & Response Time 45.2% of strategic suppliers evaluated by EcoVadis

c. € 2.4 BN 2019 PRO FORMA ANNUAL REVENUE € 2.22 BN REVENUES IN EUROPE € 0.16 BN REVENUES IN EMERGING MARKETS

INTELLECTUAL

Customers

€97.6 M in R&D investment

A portfolio of ~150 patents

47 %

MERCHANT SERVICES

OF PRO FORMA REVENUE (2019)

HUMAN

Energising commerce with advanced payment services

Employees

63% GPTW satisfaction

89.50% Training satisfaction

39 %

FINANCIAL SERVICES

OF PRO FORMA REVENUE (2019)

SOCIAL AND RELATIONSHIP

Consolidating payment processing

Customers, Communities, Public Bodies

8.2/10 Customer satisfaction

0 significant fines for non-compliance

MOBILITY & E-TRANSACTIONAL SERVICES

79% of spending in local purchase

14 %

OF PRO FORMA REVENUE (2019)

€1.51m social contribution

NATURAL

Bringing payment and regulation expertise to new markets

Communities, Public Bodies

Eco-efficiency in data centres

100% CO 2 -neutral offers 90% renewable electricity

Circular economy

2019 URD - SECTION A 2019 INTEGRATED REPORT P.34

2019 URD - SECTION D 2019 INTEGRATED REPORT P.14-15-63

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Universal Registration Document 2019