Worldline - 2019 Universal Registration Document

WORLDLINE Worldline’s Business Model

SOCIAL AND RELATIONSHIP CAPITAL

NATURAL CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

HUMAN CAPITAL

Financial capital

Manufactured capital

Intellectual capital

Human capital

Social and relationship capital

Natural capital

Financial capital includes all the cash funds available to the organization to be used in its own business.

Manufactured capital includes real estate or leased properties, administrative offices, IT and logistics platforms in which the Company carries out its business; it also includes the equipment

Intellectual capital includes the processes and internal procedures that are useful for corporate management, largely based on knowledge and activities aimed at ensuring the quality and safety of the products sold.

Human capital includes the wealth of competencies skills and knowledge of those who work within the Company, as well as governance bodies.

Social and relationship capital includes intangible resources attributable to Company relationships with key external individuals (customers, suppliers, and institutions) that are necessary to enhance the Company’s image, reputation as well

Natural capital includes the Company’s activities that have a positive or negative impact on the natural environment, where the other 5 capitals operate.

C

necessary for carrying out its

operations, as well as the stocks of the products marketed.

as customer satisfaction.

Thus, such guidelines aim to encourage companies to take a broader view of the concept of value creation, as well as integrating and aligning financial and extra-financial performance. Based on the literature study and review of current reporting practices, Worldline published its business model according to

the IIRC guidelines, including: its relationship to the six capitals, its business activities and strategy, its products and services (through its Business Lines), as well as its relationships with its main stakeholders and its main contribution to the United Nations Sustainable Development Goals.

59

Universal Registration Document 2019

Made with FlippingBook Ebook Creator