Worldline - 2019 Universal Registration Document
WORLDLINE Worldline’s Business Model
SOCIAL AND RELATIONSHIP CAPITAL
NATURAL CAPITAL
FINANCIAL CAPITAL
MANUFACTURED CAPITAL
INTELLECTUAL CAPITAL
HUMAN CAPITAL
Financial capital
Manufactured capital
Intellectual capital
Human capital
Social and relationship capital
Natural capital
Financial capital includes all the cash funds available to the organization to be used in its own business.
Manufactured capital includes real estate or leased properties, administrative offices, IT and logistics platforms in which the Company carries out its business; it also includes the equipment
Intellectual capital includes the processes and internal procedures that are useful for corporate management, largely based on knowledge and activities aimed at ensuring the quality and safety of the products sold.
Human capital includes the wealth of competencies skills and knowledge of those who work within the Company, as well as governance bodies.
Social and relationship capital includes intangible resources attributable to Company relationships with key external individuals (customers, suppliers, and institutions) that are necessary to enhance the Company’s image, reputation as well
Natural capital includes the Company’s activities that have a positive or negative impact on the natural environment, where the other 5 capitals operate.
C
necessary for carrying out its
operations, as well as the stocks of the products marketed.
as customer satisfaction.
Thus, such guidelines aim to encourage companies to take a broader view of the concept of value creation, as well as integrating and aligning financial and extra-financial performance. Based on the literature study and review of current reporting practices, Worldline published its business model according to
the IIRC guidelines, including: its relationship to the six capitals, its business activities and strategy, its products and services (through its Business Lines), as well as its relationships with its main stakeholders and its main contribution to the United Nations Sustainable Development Goals.
59
Universal Registration Document 2019
Made with FlippingBook Ebook Creator