Worldline - 2019 Universal Registration Document

F

RISK ANALYSIS

F.1 Risk management activities

328 328 329 331 331

F.3 Mitigation measures

341 341 343 343 343 343 343 344 345 345 345 346

F.1.1

Enterprise risk management (ERM)

Other risks F.3.1

Business & Operational risk assessment and F.1.2 management

F.4 Legal Proceedings

Labor claims F.4.1

Insurance F.1.3 F.2 Risk factors

Commercial claims F.4.2

Tax claims F.4.3

Cyber-attack, security of systems and data F.2.1 protection [extra-financial risks – Build customer trust] People [extra-financial risks – Responsible F.2.2 employer challenges] Service delivery quality and business continuity F.2.4 [extra-financial risks – Build Customer Trust/A robust and reliable IT Infrastructure] Market challenges F.2.3

Other legal proceedings F.4.4

Miscellaneous F.4.5 F.5 Internal Control

332

332 332

Internal control definition and objectives F.5.1

Internal control system players F.5.2

Components of the internal control system F.5.3 Systems related to accounting and financial F.5.4 information Outlook and related new procedures to be F.5.5 implemented

334 334

348

Other risks F.2.5

349

327 Universal Registration Document 2019