Worldline - 2019 Universal Registration Document
THE PAYMENT INDUSTRY Key Market Trends and Drivers of Change
Mobile is becoming an increasingly important channel of interaction B.4.1.2 Mobile devices (particularly smartphones) are becoming increasing important channels of interaction for consumers. According to Deloitte, almost every developed country it surveyed has at least 90% smart mobile phone penetration.
worldwide are now made via mobile. And on all of these mobile purchases, applications are preferred (in 70% of cases) to mobile websites. Therefore, it is no surprise that the value of mobile payment transactions is similarly expected to see strong growth. Forecasts vary depending on the exact scope and definition. Ovum forecast global mobile payments to exceed 65 billion transactions in 2021.
This, together with other factors, such as 4G (and now 5G) penetration is driving increased use, and these include mobile commerce and mobile payments (both proximity and remote). According to a study by Criteo, 65% of online purchases
B
GLOBAL GROWTH FORECAST FOR MOBILE PAYMENTS - TRANSACTIONS (IN MILLIONS)
70,000
60,000
21,774
50,000
12,822
40,000
30,000
6,936
43,918
20,000
3,548
33,993
24,510
10,089 1,849
0 10,000
16,320
415
649 1,053
5,804
1,593
3,122
2020
2014
2015
2016
2017
2018
2019
2021
Remote payments
Proximity payments
Source: Ovum Mobile Payments Forecast 2014-2021.
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Universal Registration Document 2019
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