Worldline - 2019 Universal Registration Document

THE PAYMENT INDUSTRY Key Market Trends and Drivers of Change

Mobile is becoming an increasingly important channel of interaction B.4.1.2 Mobile devices (particularly smartphones) are becoming increasing important channels of interaction for consumers. According to Deloitte, almost every developed country it surveyed has at least 90% smart mobile phone penetration.

worldwide are now made via mobile. And on all of these mobile purchases, applications are preferred (in 70% of cases) to mobile websites. Therefore, it is no surprise that the value of mobile payment transactions is similarly expected to see strong growth. Forecasts vary depending on the exact scope and definition. Ovum forecast global mobile payments to exceed 65 billion transactions in 2021.

This, together with other factors, such as 4G (and now 5G) penetration is driving increased use, and these include mobile commerce and mobile payments (both proximity and remote). According to a study by Criteo, 65% of online purchases

B

GLOBAL GROWTH FORECAST FOR MOBILE PAYMENTS - TRANSACTIONS (IN MILLIONS)

70,000

60,000

21,774

50,000

12,822

40,000

30,000

6,936

43,918

20,000

3,548

33,993

24,510

10,089 1,849

0 10,000

16,320

415

649 1,053

5,804

1,593

3,122

2020

2014

2015

2016

2017

2018

2019

2021

Remote payments

Proximity payments

Source: Ovum Mobile Payments Forecast 2014-2021.

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Universal Registration Document 2019

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