Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reporting methodology and scope for non-financial indicators

5 employer brand study citations These quotations in employer brands could be quotations in newspapers, social networks or other media and quotations in employer brand study. It also concerns some employer brand certifications obtained (such as for instance the Happy Trainees certification). For instance, the citation is considered as an employer brand citation when the Company is recognized as a good employer or when good working conditions are acknowledged. 90% of employees satisfied with the training provided by Worldline In order to measure the employees' satisfaction regarding the trainings they received during the year, Worldline has developed a yearly survey that aims to deliver on a yearly basis the employee satisfaction KPI for each training they attended, to ensure that this information can be audited and provide inputs for the Learning and Development department that will set action plans when necessary to increase the quality of the trainings. The calculation is the ratio of the number of respondents who state being satisfied with the trainings received/Number of respondents. 60% employee satisfaction as measured by the Trust Index of the Great Place to Work ® survey This indicator is monitored by the Trust Index rate provided by the results of the Great Place to Work survey. This statement is part of a survey launched every year. The survey is led by the Great Place to Work institute, independent from the Company. In this survey, there are 59 closed ended statements from GPTW and 13 additional closed ended statements defined by Atos that have to be answered. Among those 59 statements is: “Taking everything into account, I would say this is a great place to work”. If this answer is “Often true” or “Almost always true” then it is considered as a positive response. Based on the positive response, the institute calculates a Trust Index. Gap of 0 between the % of females in management positions and the % of females in the overall workforce With this indicator, Worldline calculates the share of women in the total employee population as well as the share of women in the manager population. Then, a difference is calculated between the share of women (in %) in the total employee population and the share of women in the manager population (in %). Level obtained in the EcoVadis supply chain assessment This commitment measures the level of performance of Worldline regarding its responsible supply chain management. The EcoVadis assessment corresponds to a documentary study that enables Worldline to make an evaluation of its performance on topics related to the environment, labor practices and human rights, fair business practices and sustainable procurement. Being gold level on EcoVadis means that the Company got a score higher than 62/100 points. 100% of suppliers evaluated by EcoVadis with a score below 40 having an action plan to solve critical findings identified This commitment measures the ability of Worldline to enhance the level of responsibility of Worldline among its strategic suppliers and consequently to ensure that the Group is responsible among its whole value chain.

The number of security incidents is the sum of all tickets that have been opened during the reporting period. 100% of Compliance Assessment of Data Processing (CADP) performed for all processing activities Worldline has committed in its CSR strategy to perform privacy impact assessments for all critical services it provides. These impact assessments are regularly performed as Compliance Assessments of Data Processing (CADP) according to the Atos Data protection policy. As of 2018, the indicator related to the Private Impact Assessments (PIA) has been replaced by an indicator related to the completion of Compliance assessment of data processing (CADP). This indicator aims to ensure that the necessary assessments and records of processing activities regarding data protection are performed in Worldline. In other words, it indicates the performance in covering inventory by CADP (both submitted and validated). Worldline considers all processing activities which include processing of personal data as critical services in the sense of CSR. As a consequence, within Worldline each service processing personal data has to be assessed by a CADP. In case of absence of a CADP, an existing Privacy Impact Assessment (PIA) may be used as a substitute for the missing CADP. A CADP performed is a CADP that has been be done (processing activities have been assessed) but there is no certainty that the CADP has been validated and consequently completely realized. The indicator is obtained by dividing the number of inventory covered by CADP/by the number of inventory. For this indicator, the scope is limited to the entities and countries of Worldline in Europe and it represents 93% of the revenue. 725 millions of euros generated through sustainable solutions that contribute to societal and environmental progress in € million This is the AO7 indicator, described below. An overall Customer Satisfaction (OCS) score of 8 points The term “Customer Satisfaction” refers to all activities related to discover whether or not Worldline's customers are satisfied with the products or services that the Company delivers. The term “Overall Customer Satisfaction” is a metric used to evaluate the overall customer satisfaction at various levels. The tactical surveys enable to perceive performance measurement for individual contracts or projects. They are delivered every 6 months, on-line or face-to-face. They are based on the type of activity. Worldline performs twice per year tactical customer satisfaction surveys. The question “Overall, how satisfied are you with Atos?” is used to evaluate the overall customer satisfaction at various levels. The indicator is calculated over a scale of 0 to 10 with 10 as the highest level of satisfaction. The country Overall Customer Satisfaction is calculated as the average of all customers/contracts OCS results.

D

201 Universal Registration Document 2019