Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reducing our environmental footprint [GRI 419-1]

D.5.2.3.3 Our offsetting program As part of its low-carbon strategy and TRUST 2020 objectives, and to offset the impact of its remaining CO 2 e emissions, Worldline has implemented a voluntary carbon offsetting program. In 2018, Worldline became the first company of the payment industry to contribute to carbon neutrality by offsetting 100% of its CO 2 e emissions, including the emissions from its data centers, offices, business travels, and the emissions induced by its payment terminals over their entire lifecycle. This initiative, which provides carbon neutral footprint hosting, allows customers to declare “zero” in their carbon public reporting (Scope 3, outsourced services) for services hosted by Worldline. In terms of offsetting program, Worldline has been funding a wind farm project for many years, enabling the development of renewable electricity in India, a region where Worldline operates and where renewable energies development is a critical challenge for society. However, to diversify its offsetting initiatives and more efficiently capture its CO 2 emissions with carbon sinks, Worldline decided in 2019 to progressively switch its renewable energy project towards a forest preservation project. Thus in 2019, 10% of its offsetting program finances forest preservation and 90% continues to support the development of the wind farm in India. All these projects are certified according to the best internationally recognized standards such as the Verified Carbon Standard and the Gold Standard in partnership with the company Ecoact. Business travels and car fleets In 2019, Worldline prepared the launch of its sustainable mobility program with the objective to reduce the CO 2 emissions of its business travels and car fleets (scope 1 & 3A) in order to be able to meet its objective of CO 2 emission reduction. Business travels: To reduce its CO 2 emissions and ● encourage the use of low-carbon transportations, Worldline develops different incentives to promote alternative mobility options, for instance, favoring the train vs. the plane whenever possible in business travels or promoting low-carbon/electric vehicles in its car fleet. Car fleets: Nearly 60% of Worldline car fleet belongs to the ● Belgium geography since the country has included this advantage in the remuneration package for employees. Therefore, Worldline Belgium has worked on a mobility strategy and a greener car policy in 2019. This strategy will be concretely roll-out in 2020, through the introduction of electric cars and Compressed-Natural-Gas cars to support the energy transition. In 2019, the company car policy already “capped” the carbon emissions to 120 g CO 2 under the renewed more severe NEDC 2.0 norm in 2019, which is on average 10% more strict than the previous NEDC norm. This resulted in less CO 2 emissions for every lease car replaced. Our sustainable mobility program D.5.2.3.4 [GRI 103-2 Emissions] [GRI 103-2 Indirect Economic Impacts] [GRI 103-2 Energy] [GRI 302-2] [GRI 305-5]

Besides, Worldline strives to promote energy efficiency with its suppliers for rented third-party data centers. For the selection of new third-party data centers sites, energy-efficiency as well as localization with respect to climate risks are new criteria taken into account in the decision process. From 2018 to 2019, thanks to new investments, 2,746,198 kWh of energy was saved. Energy-efficient offices As part of its ISO 14001 certification, Worldline has launched in 2019 a global Building Environmental Improvement Plan for all office locations above 200 employees to further reduce the Company’s environmental impacts. This plan is managed at Global level and quarterly follow-ups are organized between the Logistics & Housing team and the environmental teams, reporting to the CSR Officer and Global Environment Manager. This plan includes energy-efficient actions such as: Fine measuring the electricity consumption and splitting ● between lighting, heating and cooling and power plugs. This will allow to better spot major consumption sources; High performance LED lighting installation; ● Upgrading equipment with energy efficient appliances. ● Besides, energy efficiency is one of the main criteria taken into account when considering a new office location. Worldline’s objective is to achieve 100% renewable energy in its electricity mix that powers all its own data centers and offices, notably in order to reach its CO 2 emissions reduction in line with its SBT. To this end, the Company is continuously looking at renewing or switching its electricity supply contracts to purchase renewable energy certificates (REC). Thus, renewable electricity is generated on Worldline’s behalf for its offices and data centers. Since 2018, all Worldline strategic data centers, as well as all its offices in France, Belgium, Germany, Italy, have been powered with renewable energy electricity. In addition, the third party data centers in the Netherlands and in Italy are also powered with renewable energy electricity. Besides, Worldline Belgium has a solar panel system on the roofs of its data center and car park since 2015. Through this investment (500 solar panels), Worldline contributes, even marginally, to the renewable energy supply of its own electricity consumption. In 2019, the energy consumption totaled 320,571 GJ [GRI 302-1], with an intensity by revenue of 134.6 GJ/€ million and 27.23 GJ/employee [GRI 302-3]. Whereas the normalized total electrical power use value is 292,407 GJ, the total of electricity used that is derived from renewable reached 263,827 GJ [GRI 302-1] ( vs. 56,744 GJ of total of energy used that is derived from non-renewable sources). Thus, the percentage of electricity used that is derived from renewable sources amounted to 90% in 2019. Our renewable energy program D.5.2.3.2 [GRI 302-4 Reduction of energy consumption] [GRI 305-5 Reduction of GHG emissions]

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187 Universal Registration Document 2019