Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Ensuring business ethics within our value chain [GRI 102-9] [GRI 103-3 Social compliance]

Responsible subcontracting: Worldline sometimes depends on subcontractors to deliver services in particular contexts. Reliance on third parties is a common practice in the IT industry but represents a business risk that must be closely monitored on the basis of quality, cost, delivery, innovation, management and sustainability requirements. Subcontractors may be used in areas or projects where Worldline does not have the specific expertise or skills necessary to meet the terms of a particular contract for a limited period of time. The subcontracting process is managed by the Workforce management team, which is part of the Human Resources department and directly interacts with the operational teams to define needs and propose relevant profiles. There are local Workforce Managers in place in each region where Worldline operates to manage the subcontracting process locally. The most common subcontracted profiles are the ones of IT developers or Project Managers. The business relationships with subcontracting companies are managed by the Procurement Team through negotiated contracts. In 2019, Worldline recorded 1,920 subcontractors working across 12 countries. Implement due diligence towards D.4.4.2 our supply chain [GRI 102-9] [GRI 103-2 Procurement Practices] [GRI 103-2 Indirect Economic Impacts] [GRI 203-2] [GRI 204-1] and [AO 17] Integrate sustainability at the core of D.4.4.2.1 procurement process Worldline sustainable procurement strategy entails that the relevant Category Manager or Lead Buyer with the support of the Global Procurement Process Manager, for global and key local suppliers, must comply and implement consistently the following initiatives: Code of Conduct and Procurement department ● awareness: Worldline’s employees who perform procurement-related activities on behalf of the Company or who have regular contacts with suppliers must abide by a strict Code of Conduct. All the members of the Procurement department must take notice and sign this document establishing the elementary rules each employee must follow in the performance of their work. The Code of Conduct is applicable to the entire Worldline Group, and each entity is responsible for implementing the applicable objectives and principles (in accordance with national legislation and regulations). Failure to comply with

this Code of Conduct may result in disciplinary actions, up to and including termination of employment. Besides, the CSR team had regular day-to-day exchanges with the procurement team in 2019 to implement CSR practices in the procurement processes; Sustainability as a criterion for supplier selection and ● qualification: To build strategic and sustainable relationships, Worldline is using a specific process to select its suppliers which notably integrates the sustainability criterion through the QCDIMS (Quality, Cost, Delivery, Innovation, Management and Sustainability). Thus, weighting not less than 10% in the QCDMIS qualification, sustainability is an integral part of the decision-making process for selecting new partners. Such process is notified to potential suppliers during the Request for Proposal (RFP) process. Moreover, in 2019, Worldline elaborated a specific CSR clause that will be systematically included in all partners’ contract in 2020. This clause compels the partner to align with Worldline’s Business partner’s commitment to integrity charter and Worldline’s Code of Ethics, and requires a minimum of extra-financial ratings or proofs of CSR commitment to be provided within the first year of contract with Worldline. The clause also stipulates that the Company reserves the right to conduct a CSR-related audit at its suppliers; Worldline’s commitment to the sheltered workshop in ● purchasing decision : As presented in Section D.3.2.3.2 of this document, Worldline commits to involving the adapted sector through social integration partners (like GEIQ) in its different business activities, such as: facility management, WEEE disposal, information processing, event organization, etc. For instance, for many years, Worldline procurement has been working in partnership with the sheltered workshop Beschermde Werkplaats Zottegem (BWZ) in Flanders, Belgium. Its aim is to promote the employment of people with minor mental or physical disabilities and integrate them into the professional world. This company provides the following services for Worldline: The customization of payment Terminals: BWZ receives ● bulk shipments of naked devices and transforms these into finalized individual products that they ship afterwards to the various distributors around the world. This work includes technical inspection, loading of specific software and security keys, inclusion of accessories and final packaging; The repair of returned terminals: distributors send ● damaged Terminals directly to BWZ where they are tested and diagnosed. The repair process includes the disassembly and exchange of modules with the objective to send them back perfectly working.

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167 Universal Registration Document 2019