Worldline - 2019 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

2019

2018

2017

2016

Indicators

GRI

Proportion of senior management hired from the local community Number of national senior managers Percentage of national senior managers Number of national employees Total number of employees Percentage of national employees Total number of senior managers

GRI 202-2

419 465 90%

799 862

272 294

222 243

93% 92.52% 91.36%

10,888 11,958

9,372 10,173

8,687 9,340

6,872 7,426

91%

92% 93.01% 92.54%

Employee satisfaction

AO 2

Number of people participating in satisfaction surveys (Employees answering GPTW surveys)

8,228

7,285

6,721

5,284

Participation rate to Great Place to Work Survey

71%

75%

77%

79%

Percentage of positive responses to “Taking everything into account, I would say this is a great place to work”

60% 63%

55% 59%

54% 58%

53% 57%

Great Place to Work Trust Index Rate Diversity and equal opportunity

GRI 405-1

Percentage of female in Worldline’s top positions

WL 7

24.06% 18.52% 14.67% 20.97%

Number of nationalities within Worldline

95

89

90

81

Percentage of females Percentage of males Disabled employees

31.50% 30.30% 30.21% 28.75% 68.50% 69.70% 69.79% 71.25%

167

155

141

106

Percentage of disabled people

1.47%

1.61% 2.31%

1.4%

Percentage of women that had promotions during the year

50.84% 8.88% 13.33% 9.37% 56.53% 11.05% 11.31% 15.42%

Percentage of men that had promotions during the year

Diversity perception in GPTW

AO 6

People here are treated fairly regardless of their age People here are treated fairly regardless of their gender People here are treated fairly regardless of their race or ethnicity People here are treated fairly regardless of their sexual orientation

73% 84% 89% 90% 89% 87%

70% 81% 87% 87% 86% 84% 38% 62% 38%

68% 80% 88% 88% 87% 82% 53% 28% 72% 3,117

71% 83% 85% 86% 77% 81% 27% 28% 60% 218 472 787 1,800

People here are treated fairly regardless of disability

Diversity Perception (GPTW)

Collaborative technologies development (Zero email)

AO 11

Percentage of active Community users Percentage of Collaborative Communities Percentage of Dormant Communities Number of active users in Communities

- - - - - - -

2,581 1,138

Total number of collaborative working communities

267 678 945

Number of Dormant communities Total number of communities

687

1,825

154

Universal Registration Document 2019