Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

4. Worldline core sectorial trainings Ethics and security mandatory trainings

employees work together and consistently follow the Company’s compliance policies. That is why the Company has set annual mandatory training for all its employees relating to

To achieve Worldline’s ambition to maintain the most stringent ethical standards within its organization and operations, and integrate them in day-to-day tasks, it is critical that all

the following areas.

2019 Completion

Course title

Code of Ethics

95% 93%

Customer Experience

94% (Germany included) 91% (Germany included) 85% (Germany included)

Security & Safety Awareness

PCI-DSS

Data Protection

Besides, a new Secure Coding training was developed in order to raise awareness on attacks, weaknesses and defenses to minimize risks that may occur in creating unsecured software. In 2019, 81% of employees involved in software development completed this course (If Germany included: 77%). Payment certification As the European leader in payment and transaction services with the clear intention to consolidate Europe’s payment industry, Worldline has developed, together with an external specialist in payment industry and its internal experts from the different European countries, a basic training and certification program of its core business. The first part of the certification was developed in 2018 (“what is an electronic payment system” and “the electronic payment methods available to the cardholder”) along with a final assessment completed by 187 employees. In 2019, the global Training & Development team worked on the second part (“the different operating principles of an electronic payment system in a 4-corner architecture” and “the role of the Card Scheme and the security of an electronic payment system”). Development programs and events D.3.4.1.2 Learning Days This initiative adopted and customized in every Worldline country aims at fostering the innovation and technological expertise so critical to the continuous development of Worldline engineers and, more generally, of all employees. During these one or two days dedicated to training and knowledge sharing, employees, on a voluntary basis, are offered a learning experience as well as the opportunity to hear about all the training and development options in Worldline in a warm atmosphere. The business benefits of this program is to make sure Worldline employees can improve their skills by choosing the right training for them and a career evolution that enables them to reach their full potential while answering the Company’s need. Dozens of topics are scheduled, spread out over five different formats: conferences, e-learning, self-testing, meeting, and sharing session. In total in 2019, Worldline had more than 2,166 participants in the different local “Learning Days” sessions in France, Netherlands, Spain, Belgium, Germany and India. For instance in France,

Worldline employees had the opportunity to follow conferences on the Blockchain and on Agility in the form of a one man-show. Mentoring and Reverse Mentoring development programs Since its launch in 2014, 888 employees (mentor-mentee pairs) in France and Belgium have taken part in this program, whose aim is to: Boost the development of young employees; ● Develop individual careers, strengthen internal mobility ● within the Company; Share the Company values, develop cooperation, and the ● network dynamic; Develop interpersonal skills and strengthen ● intergenerational ties. In parallel of this Mentoring program, Worldline France has rolled out the Reverse Mentoring program, embarking 365 workers since the start in 2016. This six-month program of sharing expertise from new generations mastering digital technologies to older employees not yet accustomed to new media social networks for instance, aims to support personal and professional development, strengthen intergenerational links, and respond to the issues of digitalization in the Company. The Company’s ambition is to deploy these two programs in others entities. In 2019, Worldline France also launched the Peer Mentoring Program, focused on Managers and the Equity Mentoring Program, opened on the outside of the Company. It allows people in complex situations (often far from the world of business) to benefit from the support of a mentor to facilitate their insertion into employment. The business benefits of all these mentoring programs are to promote skills development and transfer between employees in informal ways while reinforcing networking, cohesion and wellbeing. Worldline Expert community: refer to this document, Sections D.2.2.2.2 and D.3.3.2.2.

D

147 Universal Registration Document 2019

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