Worldline - 2019 Universal Registration Document

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EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

Since 2016, Worldline has also organized Sales events. In 2019, it took place in Roma, gathering 300 sales employees and managers, selected from all Worldline, equensWorldline and ex-SPS countries by local managers. During this annual 2-day-business-and-teambuilding event, more than 30 teams learned and competed to win a specifically designed business game. This event aims at strengthening the sales community, fostering networking and learning to pitch the Company’s strategic offerings, as well giving visibility on market and business. This year, two main innovations were launched: the presentation of Worldline products by experts thanks to demos, and the publication of a starter kit, giving the essential business insights about global sales campaigns. Contract management certification The Contract management certification has been designed to support employees working part time on contract management activities. Indeed, the roles in charge of the responsibility of enforcing the execution of a contract may vary depending on local structures, and can concern Business Managers, Team Managers, Client Managers, Business Line Managers, Account Managers or others. It aims at providing learners supplemental knowledge in legal and contracting, bidding and financial aspects, risk management, contract management methodologies as well as soft skills. It also aims at allowing them to use the same key contracting principles, contract management methodology, major contracting policies, procedures and terminology everywhere in Worldline. 3. Company and leadership culture The Lead! Program Worldline has been successfully conducting for several years the Lead! Program – the Leadership Development Program – dedicated to managers and considered as a best practice, which aims to: Create a common understanding of leadership integrating ● risk management issues; Have common criteria in order to establish a Worldline ● culture; Define guidelines for managers in order to understand their ● role in the organization and be able to make the link between the vision of Worldline and their daily job;

Develop a level of self-awareness and capacity to monitor ● their own learning and development; Clarify to employees what they may expect from their ● managers. In February 2019, the international Lead! program was launched with 14 managers from 7 different countries (France, Netherlands, Germany, Belgium, United Kingdom, Italy and Sweden). Simultaneously, a LEAD for Excellence program was launched with 14 senior managers from 4 different countries (Germany, Belgium, Netherlands and France). Worldline is also pursuing local implementation of the Lead! Induction Program. This is a further variant of the “Lead! Program” for first-time managers. In 2019, four sessions took place in Germany and France, involving 38 participants. The Manager Program This Program aims to bring clarity and sense to manager’s function and to promote managers community through various events such as the conferences organized in France in 2019 “Challenge your vision of the Manager in Worldline Company” and “The neurosciences at the service of management”. Innovative management program This program initiated in France aims at giving all employees and managers access to the tools to enable them to develop autonomy, team cohesion and commitment. A 2-day training course is offered, where participants come in teams to discover and put into practice tools and methodologies (communication, ability to delegate, skills development, team building) to achieve a more agile organization. In 2019, 304 employees followed this program. United Nations’ anti-corruption e-learning Worldline employees are responsible for compliance and prevention from corrupt practices within the organization and towards third parties such as clients, suppliers and business partners. In that respect, and pursuant to the latest territorial and extra-territorial regulations, in 2019, Worldline updated this mandatory e-learning designed for the Company top managers and critical employees (such as sales, procurement) so that it meets Worldline needs.

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Universal Registration Document 2019

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