Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

Measures to ensure health and safety D.3.2.2.2 at work [GRI 403-1] [GRI 403-2] [GRI 403-3][GRI 403-4] [AO 16] Assessing and preventing health and safety risks at work The OHS and CPPT Committees work together to update a Unique Risk Assessment Document (DUER) for all of Worldline’s sites on an annual basis. This document lists all the potential risks to which the employees may be exposed to when working. It details, the level of occurrence, the probability and gravity of these risks, and the related preventive measures. In addition to the Unique Risk Assessment Document, Worldline management publishes safety instructions for each site to inform employees of the proper behavior to adopt on site with regard to potential risks. A yearly exercise is planned with all employees in order to test the proper execution of the security guidelines. Every organization in the Netherlands also has a RI&E (risk assessment and evaluation), addressing topics such as health, safety, absenteeism, indoor climate, company emergency services, workplace design, computer work and psychosocial workload. An action plan is drawn up to reduce and/or eliminate the risks and have improvements on relevant issues. Medical checks are also conducted for all employees in major sites on a regular basis (with also health insurance companies providing eye-tests in Germany, free medical examinations by an external consultant in France, Spain, Austria, Italy and the Netherlands). Besides, in 2019, Worldline Iberia launched the certification ISO 45001 for Madrid and Barcelona. This international standard provides a framework to identify, control and reduce the risks associated with health and safety in the workplace. On the other hand, this certification allows the integration of procedures with the Quality and Environment Management System according to ISO 9001:2015 and ISO 14001:2015. In 2019, the total number of hours lossed due to sickness and long term absence amounted to 2,664,512 hours globally in Worldline Group. Training first aid volunteers at the workplace Volunteer employees at every site are entitled to receive training funded by the Company in order to learn basic first aid and about occupational risks. The training leads to a qualification which is recognized on a national level, regardless of the Company. These employees are contacted to intervene, for example in the case of a workplace accident involving an employee, and are authorized to contact the ambulance service. These employees regularly attend training courses to refresh their knowledge. More specifically in Belgium, Germany, France, Italy and Spain, real life exercises and regular fire drills trainings are planned during the year on main sites to test the correct intervention by the first aid helpers. They involve all employees and the employees responsible for first aid at each site.

Identifying and mitigating psychosocial risks Worldline is fully committed to preventing and controlling psychosocial risks. Since 2010, Worldline has worked with employees’ representatives and external experts to verify if there is any stress in the workplace and, in that case, identify measures in order to avoid this stress. As stipulated in a company agreement on the prevention of psychosocial risks in France, Worldline has implemented a training module dedicated to the prevention of psychosocial risks in order to improve working conditions and the work-life balance, notably targeting members of management and the HR department as well as Trade Union members. Besides, in general, employees can consult with several confidants (on HR and on business side) who are well trained to deal with the most sensitive topics related to the work environment. Furthermore and in order to prevent any psychosocial risk, since 2019, Worldline France has launched an anonymous hot-line 24 hours a day, 7 days a week to enable its employees to call a psychologist in case of discomfort. A mentoring program, notably for managers, also encourages pairs of employees to meet on a regular basis to talk about company topics, working conditions, networking, thus favoring improvement in management. In Belgium, in addition to the existing “Learning & development” initiatives that have been implemented for managers to detect and recognize the first signs of a possible “burn-out” in order to avoid it, Worldline offers to all managers and teams a special new course focused on: Mental resilience trainings: employees receive the ● opportunity to attend, on a voluntary base, an individual coaching with a certified coach to discuss personal situation and make them more resilient towards stress situations etc.; Co-determination workshops: specifically designed for ● managers, these co-development workshops between peers, opened to all, foster knowledge sharing on managerial practices while taking the daily reality into account. A best practice identified for managers is, for example, to stay connected with their suffering workers to improve their mental condition and ease their return later on. In order to ensure that employees work in a physical work place and psychological environment that fulfill the standards, at least in Frankfurt, Aachen and in Spain, Worldline also conducted a psychological risk analysis (notably through anonymous survey or focus groups). In the Netherlands as in Finland, equensWorldline offers physiotherapy and psychological counseling to employees. These employees can speak about any aspect of their life. Worldline Iberia has also implemented physiotherapy service on its sites as well as workshops to reduce stress if any.

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133 Universal Registration Document 2019