Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

Foster employee well-being at work D.3.2

Our Great Place to Work objective [WL 4] and [AO 2] D.3.2.1

Monitor progress through an annual D.3.2.1.1 satisfaction survey employees an annual and international satisfaction survey which is administered by the independent Great Place to Work (GPTW) institute ® . This survey provides a detailed view of In Worldline’s highly competitive markets, attracting, retaining employee expectations and the areas for improvement that and motivating the best talent is one of the most important they would like to see the Company address. The survey is levers for consistently reaching excellence. In order to attract, structured in five dimensions: credibility, respect, fairness, pride retain, and leverage the full potential of its employees, and camaraderie. In 2019, 30 countries took part in the Great Worldline’s ambition is to be a Great Place to Work ® . In order to Place to Work ® survey whose key results are displayed continuously improve its wellbeing culture and monitor hereafter.

progress, in addition to holding formal discussions with staff representative bodies, Worldline conducts with all its

2019 63%

Employee satisfaction – Great Place to Work survey [AO 2]

Great Place to Work Trust Index

2019

Great Place to Work survey [WL 4]

Response rate

71%

D

2019 74% 72% 53% 55% 48%

Management trusts people to do a good job without watching over their shoulders

People here are given a lot of responsibility

Management shows appreciation for good work and extra effort Management genuinely seeks and responds to suggestions and ideas Management involves people in decisions that affect their jobs or work environment

The Group's participation rate reached 71% in 2019. This clearly means that the results obtained can be considered as representative. Following this survey, the results are shared during specific workshops that are held to involve managers and employees in understanding the results of Great Place to Work® survey and taking action to tackle the areas of progress identified. A global action plan is then established for Worldline and each country. The purpose of the action plans is to increase the overall level of employee satisfaction All stakeholders: HR teams, management and employees contribute to this continuous improvement process. As a result, in 2019, Worldline Great Place to Work Trust Index has reached

63%, which is above the Trust 2020 target to reach 60% by 2020. Besides, for the first time, two Worldline legal entities have been rewarded by Great Place to Work ® institute. Worldline Poland has been certified Great Place to Work ® . Likewise, Worldline Argentina has entered for the first time, in the Great Place to Work Argentina national prize list at the 21 st  rank out of 50 companies rewarded. Based on the survey results and the completed cultural audit, both entities have demonstrated the quality of their programs and practices to secure, ease and enhance its employee experience.

KEY OBJECTIVES

2020 Targets

2019

Indicators

2015

2016

2017

2018

% employee satisfaction as measured by the Trust Index of the Great Place to Work ® survey

50%

57%

58%

59%

63%

60%

129 Universal Registration Document 2019