Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions

Key examples of how our offers contribute to sustainability D.2.5.3.2

Worldline solutions Examples of economic, social and well-being, governance, trust and compliance and environment benefits Examples of economic and social benefits: This solution enables Worldline customers to provide Digital Banking services at any time and place, allowing end users to save time in daily life by viewing account balances, transferring funds and purchasing securities online. Thus, the Company facilitates transactions through the use of mobile applications and help banks and financial institutions develop customized secure online banking services in countries with limited access to banking services, boosting digital inclusion. Examples of economic and social benefits: Internet of Everything is a fast-expanding market, where Worldline services delivery platform jointly with business partners such as manufacturers of home appliances, or vehicles, are developing solutions to make citizens’ lives more comfortable and safer. Such services could be User Based Insurance, where you pay depending on how you drive, connected home, where your refrigerators make weekly home purchases considering your wishes and needs, avoiding journeys to the supermarket, or connected fleet, where fleet corporations can manage their fleet of vehicles ensuring costs efficiencies. Examples of social and well-being benefits: These solutions provide Trusted Digitization services in the healthcare sector, ensuring the utmost security, availability and data privacy, and facilitate health education and prevention (allowing patients to have digital access to their own health data through mobile applications, etc.). They also help increase efficiency of health system (optimizing the information system of emergencies services). issuers, acquirers and banks provides an end-to-end portfolio of effective fraud control services: ensuring an utmost compliance with EU data protection regulation (GDPR), enhancing fraud protection and loss reduction in supply chain, and providing full transparency and accountability through record-keeping programs to collaborate with legal systems. Examples of governance, trust and environment footprint benefits: This offer includes e-contract, e-signature, e-archiving, e-safe and e-Identity solutions that are secure, accurate, easy-to-access and efficient, enabling improved citizenship empowerment by increasing accessibility with services that are available everywhere and anytime. These services also enable greater traceability for customers, in line with the European Identification and Authentication Services, and thus greater transparency, contributing to the reduction of fraud, cyber threats and phishing. Examples of environment footprint benefits: all Worldline terminals follow the ECMA 370 eco-declaration that includes critical environmental recommendations, thus making them the best in class eco-friendly devices in the industry. Through this declaration, the Company also ensures that its terminals are part of a certified system for the collection and recycling of end-of-life products, batteries and packaging materials, free from ozone depleting substances and in full compliance with the Reach and RoHS directives. Examples of environment footprint benefits: This solution enables railway and bus operators to optimize their route management (and thus their energy efficiency). Therefore, more real time and accurate digital information, as well as advanced analytics, allow lowering pollution and waste by reducing fuel consumption and printed paper used. Digital Payments Examples of governance, trust and compliance benefits: These solutions embrace a wide range of offerings and services covering the whole payment value chain: processing services for customers related to card payments (issuing, acquiring), interbank clearing & settlement, account-payments, etc. By integrating utmost ethical standards and regulations in its Digital Payment solutions (such as PSD2, GDPR, the EPC’s instant payment scheme, etc.), Worldline contributes to making payments easier and safer for citizens. Fraud risk management Examples of governance, trust and compliance benefits: This complete and modular solution for Digitization Terminal Services Transport e-Ticketing Digital Banking Connected Living E-health services

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121 Universal Registration Document 2019

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