Worldline - 2019 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions

KEY RESULTS GRI standards

2019

Indicators

2015

2016

2017

2018

Overall customer Satisfaction from Tactical surveys

GRI 102-44 GRI 102-44

7.26

7.67 29%

8.1

8.1

8.2

Net promoter score

1%

40%

41%

47%

Ensuring the highest standard through D.2.5.1.2 the PCI-DSS certification As a major processor of cardholder data on behalf of its clients’ customers, Worldline fully complies with and is certified under the Payment Card Industry Data Security Standard (PCI-DSS), reflecting its adoption of global consistent and most stringent data security measures. Worldline is audited every year by a Qualified Security Assessor to keep its PCI-DSS certification. Worldline is also involved as a participating organization in review of the next version of the PCI-DSS standard, which will be published in 2020 by the PCI Council. The PCI-DSS standard consists of 12 main requirements that can be summarized as follows: To build and maintain a secured network; ● To protect cardholder data; ● In order to broaden its portfolio of offers, notably integrating the latest technologies on the market, while increasing its geographical coverage, Worldline is developing specific alliances and partnerships, thus increasing its level of agility and credibility. These partnerships and alliances may also give rise to acquisitions through the traditional M&A process. To achieve these objectives, Worldline is creating its own ecosystem through leveraging: Innovative partnerships to propose relevant innovative ● initiatives to Worldline customers; Long-term bilateral industrial partnerships to improve the ● innovation portfolio; Commercial partnerships to deploy joint projects for new ● contracts. Worldline has implemented several methods to increase the number of partnerships, notably the creation of a dedicated team reporting to the Chief Sales Officer. This team is centrally managed and has built a dedicated network in the main Worldline geographic areas. Thus, Worldline is teaming with partners to address large digital transformation opportunities for example on Traceability (with Bureau Veritas in the food chain through a Blockchain solution, with the tobacco industry through the solution “Fracture Code”, etc.), ATM management, smart ticketing, Digital identify and in the IOT domain (with G&D), etc. In 2019, Worldline also signed a partnership with Meniga for its Digital Banking offering Meniga Personal Finance solution. Meniga is engaged in financial and environmental sustainability, while helping consumers and business to better manage their

To maintain a vulnerability management program; ● To implement strong access control measures; ● To regularly monitor and test networks; ● To maintain an information security policy. ● Concretely, that means regular security training for employees, a review of the security policies and their application, and the management and update of many security measures. Worldline has been PCI-DSS certified for thirteen years, covering all its following services: e-commerce solution, acquiring, issuing, clearing and settlement. The Company manages these services under the PCI-DSS standard in thirteen European countries. It is now also compliant with major e-payment standards such as PCI-3D Secure, PCI-PIN, and PCI-CP, when relevant. financial flows and portfolio, and calculating the CO 2 footprint impact of their purchases. As part of its ambition to foster open innovation with Fintech, startups and customers, Worldline has accelerated its engagement with Fintechs and startups (such as Accepteasy in e-billing or Isignthis in remote identity verification), especially in the context of the organization of its first e-Payments Challenge “Hackathon” in 2018. In 2019, the second edition of the e-Payments Challenge was a step forward in term of quality (more tangible solutions proposed) and number participants (11 customers and 25 Fintech startups). The Company also launched in 2019 the e-Payments Booster Program, that is an enablement program designed specifically for Start-ups and Fintechs who want to accelerate their business and incorporate trusted and scalable payment functionalities into their solutions. By plugging into Worldline’s e-Payments Booster Program, Start-ups, can fully focus on developing their business idea without having to spend their valuable time on understanding the complexities of payments. Through this program, start-ups will benefit from: Minimal effort for set-up through APIs, a quick and easy ● on-boarding process backed by local Worldline support; Maximum bandwidth of reachable target payers & payees, ● thanks to a wide range of payments methods, functionalities and channels; Flexibility to choose the appropriate set of payment ● functions for specific business needs; Adequate pricing in-line with the challenges of an ● emerging business.

Extend offer possibilities through strategic partnerships D.2.5.2 [GRI 102-49] [GRI 203-1]

118

Universal Registration Document 2019